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Joined: Nov 2004
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Help!
Working on an Interchange 12.0 installation behing an FXS 17D. When a user dials his DID number and rings into his mailbox, hits # for remote access, we get a disconnect. Trace shows the # followed by a 1 (dialtone). Any Ideas? If I call into the live attendant and hit # the calls stays connected so it seems to me that problem can't be the CO.
ElectSys Tech LLCHosted Phone Systems Solutions Provider Allworx, Sangoma, FreePBX Telephone & computer systems in the Jefferson City, Columbia MO area.
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Joined: Feb 2004
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one way to test would be to see if it occurs on a live call. If you disconnect by dialing a "#" with a live body then it would more than likely be the carrier.
Kerry
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Joined: Nov 2004
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See above. I already tried your trick. Still haven't found the problem. Comdial tech told me to delete and reinstall all 242 mailboxes. Finally got done with that but still no success!
ElectSys Tech LLCHosted Phone Systems Solutions Provider Allworx, Sangoma, FreePBX Telephone & computer systems in the Jefferson City, Columbia MO area.
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Joined: May 2005
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Is the did coming in on a pri or analog did trunks?
Jim Hoey SST Communications 597 West Montauk Highway Lindenhurst, New York 11757 631 956-0100 www.sstcom.com Business telephone systems on Long Island and New York City like Comdial, Vertical, Avaya, Panasonic
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Joined: Nov 2004
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DID is comming in on PRI. Comdial helped me work through the problem and we thought we had it resolved by defaulting the vm ports, till last night. Problem came back so back I go today! I'm starting to wonder if I don't have a corrupted database from the upgrade process 15b-17d.
ElectSys Tech LLCHosted Phone Systems Solutions Provider Allworx, Sangoma, FreePBX Telephone & computer systems in the Jefferson City, Columbia MO area.
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Joined: Jan 2005
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Tony did you do a step by step upgrade translation? In other words, did you translate 15B to 15C to 16A to 17A to 17B to 17C to 17D? If not you may encounter corruption. But that doesn't seem to be the case. If you don't have "9992" in the # box of every routing box you are not getting in. The pound key is the VM's main navigation key. Sounds like also you have all routing boxes set to "hangup" if no digit dialed. Change that to "Return" Also have "9998" in the * box for directory access.
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Joined: Nov 2004
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No did not do a step by step upgrade. Rebuilt the software by taking my original 15B backup, retranslated to 17D, defaulted vm ports and VM, rebuilt vm COS and everythings seems to be OK since. Seems that software corruption was the problem. Thanks for you help everyone!
ElectSys Tech LLCHosted Phone Systems Solutions Provider Allworx, Sangoma, FreePBX Telephone & computer systems in the Jefferson City, Columbia MO area.
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