Delay on transfer from voice mail

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Delay on transfer from voice mail #34368 04/13/06 03:02 AM
Joined: Jan 2005 Posts: 88 Mansfield, Ohio Steve C Member
Steve C Member Joined: Jan 2005 Posts: 88 Mansfield, Ohio	Comdial FXII and Interchange auto attendant. Is there a setting I can change on the FXII to shorten the delay between the time the customer answers the phone and the call is actually connected? My customer answers the phone and starts talking but the caller misses the first couple of words seems like there is about a half second or more delay.

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Re: Delay on transfer from voice mail #34369 04/13/06 11:40 AM
Joined: Jun 2004 Posts: 4,552 Likes: 5 Visalia, CA, USA 5years&counting Moderator-Comdial, ESI, Voicemail, Cisco
5years&counting Moderator-Comdial, ESI, Voicemail, Cisco Joined: Jun 2004 Posts: 4,552 Likes: 5 Visalia, CA, USA	How does the call get to the customer? You mentioned voicemail, so I'm going to guess the call is being transferred to the user from auto attendant. Furthermore, I'm going to guess that voicemail is set to do a supervised transfer (either wait for answer, screen, or wait for ring). If that's the case, try changing the transfer type to Blind. This may also require that you program Call Forward RNA (in FXII Station Programming) to voicemail, if it's not already there.

Re: Delay on transfer from voice mail #34370 04/14/06 12:24 AM
Joined: Jan 2005 Posts: 88 Mansfield, Ohio Steve C Member
Steve C Member Joined: Jan 2005 Posts: 88 Mansfield, Ohio	Yes it is from auto attendant but it's already setup for blind transfer. It transfers to the station fine but they have to wait a second before they start talking or their caller misses the first couple of words. Example they answer the call and say hello this is Bob can I help you their customer may only hear can I help you.

Re: Delay on transfer from voice mail #34371 04/14/06 02:42 AM
Joined: Jun 2004 Posts: 4,552 Likes: 5 Visalia, CA, USA 5years&counting Moderator-Comdial, ESI, Voicemail, Cisco
5years&counting Moderator-Comdial, ESI, Voicemail, Cisco Joined: Jun 2004 Posts: 4,552 Likes: 5 Visalia, CA, USA	Check in the FXII to make sure Quick Transfer is off at all voicemail ports. Also check the stations being transferred to. Just a hunch. Your problem sounds familiar, after you said "...can I help you." Did you do a search in the Comdial forum on this site?

Re: Delay on transfer from voice mail #34372 04/14/06 02:02 PM
Joined: May 2005 Posts: 951 Lindenhurst, NY 11757 ComdialJim Member
ComdialJim Member Joined: May 2005 Posts: 951 Lindenhurst, NY 11757	also make sure your imed. transfer to voice mail is turned on in the fx. Hope this helps. Jim Hoey SST Communications Long Island, New York Jim Hoey SST Communications 597 West Montauk Highway Lindenhurst, New York 11757 631 956-0100 www.sstcom.com Business telephone systems on Long Island and New York City like Comdial, Vertical, Avaya, Panasonic

Re: Delay on transfer from voice mail #34373 04/25/06 02:04 AM
Joined: Jan 2005 Posts: 88 Mansfield, Ohio Steve C Member
Steve C Member Joined: Jan 2005 Posts: 88 Mansfield, Ohio	Systen Paramaters - Auto Attendant Immediate Transfer fixed it. Thanks guys

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