sundance-communications.com/forum Forums TDM Business Telephone Systems Comdial Telephones & Systems Message light not blinking with messages in box

Hi all, after having recently been assigned to troubleshoot the aging phone system in our office, I've been able to fix a number of problems we've had, all due to your help in this forum. Thanks for all the help so far. There are still a few issues that could use your professional assistance.

The most pressing issue is that of the Message waiting light. It no longer seems to blink on three stations, even though there are messages. This problem came about shortly after solving just the opposite problem - the light always blinking - with the ITCM, #3, station number solution.

I've searched the forums and tried several things, but nothing seems to work. We're working with a Comdial Impact system and a Key Voice Debut VM box. I've reset the VM box (unplugged power, plugged back in), but that didn't seem to do much.

Any other ideas?

Thanks again for all the help.

Welcome to the board. Please complete your profile. Where is SFO?

First thing I would do is connect to the debut and watch the VM to see if it is sending the message activate signal, or turn on a trace. This is installer level support, read the first 3 posts in the comdial forum, that will help you get started here.
Mark