sundance-communications.com Forums Phone & VoIP Systems Comdial Telephones & Systems DX120 Call Forwarding

DX120 with a PRI. Is it possible to take a number coming in on the PRI and reroute it to go back out to another external number?

Manually program ext forwarding to the number you wish at the station set. Then program a key as F26. When you press the key it will toggle ECF on and off.

--Bill.

And don't forget to "Allow ECF" at the station programming level for that extension.

Good luck with that.

(What was suggested will work; I'm not disputing that.)

C'mon Justin, but what?

Sorry to sound sceptical. I've not had great experiences with putting PRI and T1 on DX120, and the ECF thing, and the limitations in sending a call offsite, just because you have what should be a more capable circuit, are just quirky and disappointing. When you have an easier time doing offsite transfers and ECF with analog lines than with PRI or T1, that's just odd, and I consider to be an engineered limitation that shouldn't be there.

5years, I completely disagree with your analysis of this. I have a large number of DX-120 systems with PRI and none of them have any issues with line related features. ECF has worked flawlessly on all the systems. My sales staff uses this as a major selling point.

While I can't comment on this application with T1 since I have none installed, with the PRI the outside party doesn't even realize the call has been transferred and there is no loss of volume like you would have on analog circuits.

Frankly I'm amazed at how well the PRI works considering it's limited programming and application on a low end system. TECOM has, in my opinion, done well.

--Bill.

Bill,

You are more than welcome to disagree (that goes without mention). You have far more installs upon which to base your success than I have to base my lack thereof. I can only base my comments on my experiences, and so far they have not been great.

As for the ECF, while I agree it works, when compared to options available to a base DX80 or DX120 configuration, it's lacking in capability, when it comes to being able to transfer and forward calls offsite, both live and via voicemail. Both of those functions are much more easily accomplished with analog lines than with PRI/T1 on the DX120. This is simply due to some things not being thought thryu very well on the design of the DX120. There's definitely room for improvement there.

I would be curious as to what issues you are having. The ECF with PRI sets up exactly the same as analog lines. Maybe there is a simple solution to the difficulties you are experiencing.

--Bill.

It's not an issue with ECF. ECF works as it's supposed to. It's the fact that you can't do trunk to trunk on PRI or T1, which forces to you use ECF in a work-around situation, where you wouldn't have to do that with analog lines, because trunk to trunk can be done on both systems when using analog lines.