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Joined: May 2007
Posts: 13
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Joined: May 2007
Posts: 13 |
When someon dials my extension in the office they get a busy tone.
I have tried this from the phone next to me to confirm. Someone should be able to press the INTERCOM button, dial my extension, and I should be able to hear them over the speaker phone.
All I see is the intercom button flash orange for a quick second and the call disappears. Check to see if DND was set, but it appears not to be.
This problem started to occur when I moved my phone set and extension to a new cube.
Any help is appreciated.
Thank You
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Joined: Jan 2008
Posts: 27
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Joined: Jan 2008
Posts: 27 |
hi, i'm a novice here but i'm gonna give it a try... if your phone worked in its original location , then i'd assume that the common equip was working and programed ok. i would suspect the hard wiring, unless the cube location itself has worked properly with another phone. i'm thinking a missplaced wire or swapped pairs at the m-block or jack.
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Joined: Jan 2005
Posts: 88
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Joined: Jan 2005
Posts: 88 |
Try intercom then # then 2 from your phone. if that does not work give us a little more info about your phone system (type, phone model ect.)
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Joined: May 2007
Posts: 13
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Joined: May 2007
Posts: 13 |
Thanks so much for the quick respose. The intercom then # then 2 worked!
What does that actually turn on/off?
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Joined: Oct 2001
Posts: 6,160
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Joined: Oct 2001
Posts: 6,160 |
Voice announce block is activated on your phone when you dial ITCM * 2 and ICM # 2 turns it off, allowing voice announced intercom calls again.
Mark
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Joined: Jan 2002
Posts: 2,328
Moderator-Comdial
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Moderator-Comdial
Joined: Jan 2002
Posts: 2,328 |
Your system is set up for voice announce when dialing phone to phone. Your phone had voice announce block enabled and you just entered the unblock code.
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Joined: May 2007
Posts: 13
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Joined: May 2007
Posts: 13 |
Excellent. Thank you very much for the responses.
Could I have inadvertently set this or would moving the handset and the wiring caused this to be enabled?
I initially did not move my handset and just the wires. When I realized that this was happening, I moved my handset a few days later and the problem still existed.
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Joined: Jun 2004
Posts: 4,552 Likes: 5
Moderator-Comdial, ESI, Voicemail, Cisco
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Moderator-Comdial, ESI, Voicemail, Cisco
Joined: Jun 2004
Posts: 4,552 Likes: 5 |
Did you end up with the same extension after the move? If not, I would say that the extension you moved to already had Voice Announce Block enabled before you got there.
Justin
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