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Joined: Oct 2007
Posts: 7
Member
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Member
Joined: Oct 2007
Posts: 7 |
System Info:
We have an FXT-224 (17D) with Impact phones. The line in question uses an outside number and 2 extensions (253, 3253) hooked to an FXLDS-16. Incoming lines are routed through the FXT1-PRI. The cabinet has a mix of FXLDS-16 and FXSDS-16 boards, along with an FXISTM-16 and an FXSDS-04.
PRI is supplied by XO and we have no other problems.
Problem:
Yesterday a user made a conference call with 2 outside lines. Ever since, the line is lit up green like it's in use, but we cannot do anything with it. Speaker/Intercom doesn't work unless we're in a menu or using the 2nd line.
I've looked in VMMI and tried swapping phones, but am rather stumped since I'm mainly a PC guy.
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Joined: Aug 2004
Posts: 9,172 Likes: 22
Admin
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Admin
Joined: Aug 2004
Posts: 9,172 Likes: 22 |
Reset the PRI or the phone system.
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Joined: Oct 2007
Posts: 7
Member
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Member
Joined: Oct 2007
Posts: 7 |
Thanks for the quick reply. I've tried resetting the system and the PRI board through VMMI. Still no luck.
I'll try physically turning the FXT off/on in the morning before too many people come in.
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Joined: Oct 2007
Posts: 7
Member
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Member
Joined: Oct 2007
Posts: 7 |
Thanks again. Just turning the system off/on cleared it up.
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Joined: Aug 2004
Posts: 9,172 Likes: 22
Admin
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Admin
Joined: Aug 2004
Posts: 9,172 Likes: 22 |
No problem..glad we could help.
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