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Joined: May 2005
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We just upgraded our DX-80 system (with integrated voicemail) from A33 to F42, and I would like to ask for confirmation/guidance regarding the following issues :
1) Some mailboxes keep playing the tutorial forever (not only once), do you know how to correct this issue?
What I have tried so far with no results: reseting/restoring the mailbox with no results, even removing and adding it again!
This just happens with a couple of mailboxes, one is new and the other one was present before the upgrade.
2) We were told that the DSS-120 (Edge 120) is compatible with DX-80. In fact, it works but with a strange behavior: when extensions are in use, not only the corresponding led goes on on the DSS (red) but also a second one. This second led is always the same (for one given EXT), and it is assigned to another extension. If that other extension is picked-up and then hang-up, the led goes off. Any idea?
3) I read in another post that the latest firmware is 44, could you confirm this fact? Any guess on why that version was not shipped to us?
Regards.
Juan
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Joined: Oct 2001
Posts: 6,160
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press star during the tutorial.
The SW upgrade has nothing to do with the voicemail.
reprogram the buttons on the dss that are acting strange.
The latest SW for the DX80 is 44 FW is 15 I think.
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Joined: Mar 2001
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A cold start may help your #2. I had somewhat the same thing happen when I did an upgrade on a 120----did a cold restart and reloaded the programming--and the problem went away. A glitch or corrupted geegaww of some sort.
Make sure you "Receive" before you do anything.
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Joined: May 2005
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The SW upgrade has nothing to do with the voicemail. That is what I thought but I guess I was just confused and overwhelmed with so much information. I completely forgot about the * (star), and was just using the # (pound). Sorry. reprogram the buttons on the dss that are acting strange. I already reprogrammed the buttons many times with no results. I will try JWRacedog's suggestion (cold start) in a couple of weeks and will let now what happens. The latest SW for the DX80 is 44 FW is 15 I think. I wonder why they shipped version 42 if we ordered the latest version just one month ago. Are you aware of the difference between both versions (bug fixes, etc.)?, is it worth asking Comdial/Vertical for replacement?
Juan
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Joined: Oct 2001
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only diff is that 44 does the automatic time change for daylight saving time. You have to call and specify 44 or they send 42.
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Joined: Jul 2007
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Older DX-80 KSU with F14 and lower Firmware should not ugrade higher than A33 chipset. A33 Chips is the most stable in the older KSU (I have installed and PGM more than 300 of these SYS).If your KSU Firmware F15 or higher you should upgrade to F42 Chips Set and PGM with F42 PCDBA. DO NOT UPGRADE TO A39 A40or A44 Chips Set. These Chips set releases is VERY BAD Tons of GLITCHES TRUST ME. You should only use F42 PCDBA to received A39,A40 and A44 Database then save as(new Name). CHANGE chips set to F42,Default SYS then upload the Database you Save as(New Name) Back to KSU. Hope this will help. *NOTE FIRMWARE IS MARK ON A CHIP ON THE MAIN BOARD ON THE RIGHT ABOVE THE CO LINES JACKS
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Joined: Oct 2001
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winmar,
you are responding to a thread that has already been solved.
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Joined: May 2005
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I finally got the change to try to fix the DSS led issue. So I "received" all the DX-80 configuration, cold started the system, "sent" the configuration back, and the problem persist.
Any idea?
Thanks.
Juan
Juan
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Joined: Jun 2004
Posts: 4,552 Likes: 5
Moderator-Comdial, ESI, Voicemail, Cisco
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Moderator-Comdial, ESI, Voicemail, Cisco
Joined: Jun 2004
Posts: 4,552 Likes: 5 |
Wow, that was a long couple of weeks. Must be Mexico standard time.  What is the version on your hardware? On the boards other than the CPM there is a firmware chip with a sticker showing F-something. What number is after the F? Justin
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Joined: May 2005
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Justin,
-) 408E board (KSU2) has "PEHUM0 F15" on both chips
-) APM4 has "PEHUM0 F15"
-) 7270-K1012 (DX-80 VM) has "60 U33 V1.1"
(can't find anything like Fxx on this one)
Right now I cannot check the rest of the cards (the switch is running!). Back in 2008 we upgraded two chips (guess this was on the KSU1?), which I cannot check but from some of the e-mail exchanged with the supplier I guess they are F42. I have the old chips and they are labeled as follows:
-) K16UM0 A33 U14
-) K16UM0 A33 U16
So, do you think this system is OK with the F42? Is something missing (upgrade/downgrade)?
Thanks a lot.
Juan
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