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#39983 11/05/08 09:18 AM
Joined: Feb 2008
Posts: 8
OP Offline
Joined: Feb 2008
Posts: 8
I have a DXP which has centrex lines. When a phone hits the tap key to start the transfer process, you get dial tone from the trunk but you can't dial anything. I am assuming this is a programming issue. What would be causing this problem and how would you program to fix.

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#39984 11/05/08 05:16 PM
Joined: Jan 2002
Posts: 2,328
Joined: Jan 2002
Posts: 2,328
Earlier this year I had one of my DXP sites move to a modified centrex like dialing plan. They could dial 4 specific codes to effect a transfer to 4 numbers and this was predicated upon using Tap. I had to modify certain default feature codes and as I recall had to modify some other parameters. I played with different settings before it functioned 100 percent.

#39985 11/10/08 08:39 PM
Joined: Jun 2004
Posts: 4,548
Moderator-Comdial, ESI, Voicemail, Cisco
Moderator-Comdial, ESI, Voicemail, Cisco
Joined: Jun 2004
Posts: 4,548
Thru dialing, perhaps? The flash timing seems to be correct, if you are getting new C.O. dial tone, rather than intercom dial tone. There's also a parameter that would control what you get when you press Tap, but I believe it's either Flash to C.O. or internal feature.


#39986 11/11/08 03:11 PM
Joined: Jul 2003
Posts: 6,768
Joined: Jul 2003
Posts: 6,768
Justin is right on, Thru-dialing needs to be turned on! :thumb:

edit to correct Jason to Justin

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