|
|
Joined: Mar 2008
Posts: 72
Member
|
OP
Member
Joined: Mar 2008
Posts: 72 |
It appears we have this forwarding out from the mailbox close. Our string to initiate call is !,#3,T which is giving us our hookflash to Time Warner dialtone. We hear the reordered dial tone and see the digits dial (on our grabber) from the "to" field of the mailbox. The trouble is that the VM is adding a dtmf * (star) at the end of the string. Time Warner does not like this and tells us this is not a working number. (i.e. we type 5551234 in the "to" field and when the mailbox is selected the vm dials 5551234*. To test this I manually dialed the number with the * and get the same results. Cannot see where this extra character is coming from.
Thanks for any ideas,
Gary
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: Jun 2004
Posts: 4,552
Moderator-Comdial, ESI, Voicemail, Cisco
|
|
Moderator-Comdial, ESI, Voicemail, Cisco
Joined: Jun 2004
Posts: 4,552 |
Based on the digits mentioned, I'm guessing that this is either a Comdial DX80 or DX120. However, you don't actually SAY that. Also, what type of lines are these from TWTC? Are they analog business lines, or is it a T1 or PRI? That makes a difference in the Call Transfer string you are using.
Justin
|
|
|
|
Forums84
Topics94,285
Posts638,782
Members49,766
| |
Most Online5,661
May 23rd, 2018
|
|
|
0 members (),
108
guests, and
170
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
