atcomsystems.ca/forum Forums TDM Business Telephone Systems Comdial Telephones & Systems Transfer to external number

We have an FXII running 17F. For some reason, I can't seem to transfer calls to an external number (select line group 1, then transfer). I can conference calls fine, but when I try to complete the transfer, the call just holds on my station.

I think it's security related, but I don't see anything in the line or line group programming that catches my eye.

Look in your Class of service programming. It is off by default.

I just closed VMMI as you replied... We do have line to line transfers enabled in the COS that the phones are in (all digital phones - no analog). We also have unsupervised enabled for the channels in that line group (it's a PRI).

We still have no luck. Is the cancel button a requirement (I see it in "Programming The Line-To-Line Transfer" in VMMI help).

If you are using a PRI or T1 with DID service check that CFOS is allowed in the DID block. I find it easier just to button map a CFOS button on the set and hit enter on that key in VMMI. It will then let you put the CFOS type, number, and line group info.

Err... Is that the right reply for this thread? Seems to be off in left field...

That is two separate thoughts...should have spaced between them.
First sentence is necessary for CFOS to work. Last two sentences refer to VMMI programming rather than through a phone set.

Ok... Now I get it. I am programming via VMMI at the moment. I don't see how CFOS would solve the issue either - wouldn't CFOS'd extensions be subject to the same problem with doing line to line transfers (what I'm trying to accomplish)?

I did check and CFOS'd extensions don't work either. I asked our local Comdial guy, and he mentioned something about being told that line to line transfers would never work. It doesn't sound right to me for some reason.

PM sent.

I'm posting this here for everyones benefit. After I responded to RBF, I figured out what it was...

I never mapped a CANCEL key to the phones. No matter what you do to convince it to work, you have to have a CANCEL key mapped to get line to line transfers to work..

I need a drink...