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Joined: Dec 2008
Posts: 87
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Joined: Dec 2008
Posts: 87 |
Has anyone experienced issues with DX80 and DX120 systems that will drop the Audio during conversation? If so, what have you determined to be the cause?
Paul
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Joined: Sep 2003
Posts: 776
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One of my clients is experiencing audio issues now. During a conversation, the audio would go silent on both ends and sometimes instead of silence they would get a busy signal. In either case normal audio would resume after about 5 seconds or so.
I really think its a telco issue...but I have to prove it first.
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Joined: Dec 2008
Posts: 87
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Joined: Dec 2008
Posts: 87 |
capitol,
I can save you an hour or two of labor by saying to go ahead swap out the KSU and re-program. We have had at least 8 DX80's and now 2 DX120's. Vertical Tech Support verified the DX80's were known issues but did not know about the DX120 having this problem yet.
I am not sure if it is a motherboard or software issue until this last Friday. It is a Software issue according to Vertical.
Paul
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