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Joined: Aug 2005
Posts: 26
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OP
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Joined: Aug 2005
Posts: 26 |
This is a DX-80 tandem KSU set-up that I've serviced for about 5 years without knowing a whole lot about it. For some unknown reason, about 5 mailboxes do not have the correct password including the Admin mailbox. So, instead of getting into programming using a set (like I usually do), I fired up Key-Link to put the passwords back. After I got out, the AA does not answer because the ports (157 etc.) are not in Hunt Group 433 anymore.
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Joined: Aug 2005
Posts: 26
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OP
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Joined: Aug 2005
Posts: 26 |
I need to correct that--The ports (exts 157-160) are still in Hunt Group 433. But, when I dial 157,the phone displays OUT OF SERVICE.
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Joined: Mar 2001
Posts: 3,268
Moderator-Allworx, Nisuko-Tie, Vodavi
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Moderator-Allworx, Nisuko-Tie, Vodavi
Joined: Mar 2001
Posts: 3,268 |
Have you reset the phone system? What happens when you dial 433? Do 158, 159, 160 still work?
Is this a hardrive-type card or the flash?
By "tandem" do you mean two KSUs?? Main plus expansion?
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Joined: Aug 2005
Posts: 26
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OP
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Joined: Aug 2005
Posts: 26 |
Yeah, 2 KSUs. I have reset. 433 displays NO LEGAL MEMBER. 158,159, and 160 display OUT OF SERVICE. Key-Link connects fine but I think the AA/VM card is shot.
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Joined: Aug 2005
Posts: 26
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OP
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Joined: Aug 2005
Posts: 26 |
O yeah, it's a hard drive.
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Joined: Aug 2005
Posts: 26
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OP
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Joined: Aug 2005
Posts: 26 |
Sorry I don't think of everything before I hit Reply. Can I replace it with a flash model? And where can I get the PC-DBA programming utility for programming the KSU? Any info appreciated.
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Joined: Feb 2009
Posts: 1
Member
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Member
Joined: Feb 2009
Posts: 1 |
Hey guys, my Comdial just crashed. I'm new to the company and went into the telecom closet to see what the system looks like. I moved the monitor and the clunker died. Looks like an old 386 desktop so I gather. Now I have no AA or VM service. I have a call out to the Vendor but is there any suggetions that I can do in the interim?
"thanks for the knowledge folks!!!"
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Joined: Aug 2004
Posts: 9,159 Likes: 17
Admin
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Admin
Joined: Aug 2004
Posts: 9,159 Likes: 17 |
bsam yes you can replace it with a flash model. You need to know what software rev the DX80 is running to get the best flash match.
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Joined: Jan 2004
Posts: 6,648
RIP Moderator-Nisuko-Tie, General
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RIP Moderator-Nisuko-Tie, General
Joined: Jan 2004
Posts: 6,648 |
Originally posted by ADUB: Hey guys, my Comdial just crashed. I'm new to the company and went into the telecom closet to see what the system looks like. I moved the monitor and the clunker died. Looks like an old 386 desktop so I gather. Now I have no AA or VM service. I have a call out to the Vendor but is there any suggetions that I can do in the interim? first thing I would do is verify you have power going to the unit (In the future your better served by starting a new thread rather than hopping on a existing one )
Skip ------------------------------------
Serving SW and West central Fl since 1984
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Joined: Aug 2004
Posts: 9,159 Likes: 17
Admin
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Admin
Joined: Aug 2004
Posts: 9,159 Likes: 17 |
ADUB..are the lines ringing to a receptionist phone since the VM died? Without knowing what model Comdial system you are hooked up to it's kinda hard to give any advice. What telephone system model is the voice mail installed on? As Skip just chimed in with you might get more attention by starting a new topic instead of getting on the tailend of a different system/mail type.
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