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Joined: Aug 2009
Posts: 17
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Member
Joined: Aug 2009
Posts: 17 |
I have a customer whose phone rings 3 time then goes to voice mail...I was wondering where the option is to change how many times it rings before voice mail picks it up.
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Joined: Aug 2004
Posts: 9,172 Likes: 22
Admin
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Admin
Joined: Aug 2004
Posts: 9,172 Likes: 22 |
Welcome to the board.  There are multiple ways to accomplish this and unless you are in programming on site we could be leading you astray. Need more info.
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Joined: Aug 2009
Posts: 17
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Member
Joined: Aug 2009
Posts: 17 |
ok...what kind of extra info are you needing?
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Joined: Aug 2004
Posts: 9,172 Likes: 22
Admin
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Admin
Joined: Aug 2004
Posts: 9,172 Likes: 22 |
How the system is programmed. Are they using CO direct ringing? Are they using UCD coverage? Is the voice mail picking up with a Routing box or dumping directly to a mail box? Each of these is accomplished differently. Without knowing what they currently have we would be shooting in the dark. Have you looked at their programming setup?
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Joined: Aug 2009
Posts: 17
Member
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Member
Joined: Aug 2009
Posts: 17 |
K...i'm not sure what UCD coverage or CO direct ringing but there is no routing box. She has her own voicemail box that picks up on her extension.
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Joined: Aug 2009
Posts: 17
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Member
Joined: Aug 2009
Posts: 17 |
Its fixed it was in call handling predifined call forwarding. I changed it from 10 seconds to 20 seconds now it rings about 6 times before picking up voice mail. Thanks for the help
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