web statisticsweb stats Business Phone Systems Tech Talk Forum - VOIP & Cloud Phone Help

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Page 1 of 2 1 2
Joined: Jan 2005
Posts: 7
Member
OP Offline
Member
Joined: Jan 2005
Posts: 7
Hello - New to board and to phone systems we use a Samsung Prostar 816 plus. The music on hold is not working. M.O.H. Moving the jumpers from internal to external have no affect either. Anyone have this problem? Is it a repairable componet? I think I am loosing alot of calls while the callers are waithing to be transfered by auto-attendant.Any advice would be great!
Thanks Max

Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

Joined: Dec 2004
Posts: 4,096
Member
*
Offline
Member
*
Joined: Dec 2004
Posts: 4,096
does hitting the hold key on an idle phone let the music play, is the auto attendant answering the lines and then placing them system hold or is the aa keeping them internal if the latter is the case the system will not play music the aa will have to supply that as the system does not know that they are on hold

Joined: Jan 2005
Posts: 7
Member
OP Offline
Member
Joined: Jan 2005
Posts: 7
Thanks for the reply I am afraid that you would know better than I on how the system transfers calls I am using a CMP CallExtend - 2 Port Auto Attendant. Hooked up to the Samsung Prostar 816 plus
Has anyone had a MOH go bad on the motherboard? Internal and external is not working.

Joined: Jan 2005
Posts: 7
Member
OP Offline
Member
Joined: Jan 2005
Posts: 7
Still hoping for some info. Any help would be greatly appreciated. Answer to the above reply is the KSU is doing the call transfers. Should be able to hear music during the transfer.

Joined: May 2003
Posts: 2,267
Member
Offline
Member
Joined: May 2003
Posts: 2,267
"or is the aa keeping them internal if the latter is the case the system will not play music the aa will have to supply that as the system does not know that they are on hold"
I bet that your aa is holding the calls. Do you have a MOH interface on your aa? I would try there.

------------------
Intertel Telephone Repair
Toshiba Telephone Repair

Joined: Jan 2005
Posts: 7
Member
OP Offline
Member
Joined: Jan 2005
Posts: 7
"I bet that your aa is holding the calls. Do you have a MOH interface on your aa? I would try there."

I believe the KSU is doing the transfer?

No MOH interface on the AA. Even when transfering calls internally or putting calls on hold there is no MOH

Joined: Aug 2002
Posts: 4,924
Likes: 1
Administrator
Offline
Administrator
Joined: Aug 2002
Posts: 4,924
Likes: 1
Max
I just replaced a old prostar in lakeland that the MOH contact was also bad. But this customer was ready for a upgrade anyway and that was the last straw. Now there happy Telrad customers.

------------------
ssimpson@oneringtelecom.com Need a Telrad Programmer Kit? Telrad Programmer Kits

Joined: Jan 2005
Posts: 7
Member
OP Offline
Member
Joined: Jan 2005
Posts: 7
SSPhone,
Thanks wish upgrade was in our future. This Samsung was our upgrade! Just installed at our business last month. Everything works perfect accept for the MOH.

Installer wants to change out the motherboard. Just wish there was a cheaper fix.

Does anyone know if you can make the 816 ring while it transfers calls? The dead air while you are being transferred makes callers think they where dropped.

Thanks everyone for the feedback
MAX

Joined: Oct 2002
Posts: 597
Member
Offline
Member
Joined: Oct 2002
Posts: 597
You upgraded to something out dated!! lol

Joined: Aug 2002
Posts: 4,924
Likes: 1
Administrator
Offline
Administrator
Joined: Aug 2002
Posts: 4,924
Likes: 1
Max
Did you try the canned music so what if its green sleves.
Hope you didnt pay more then 300 for the upgrade with phones.

------------------
ssimpson@oneringtelecom.com Need a Telrad Programmer Kit? Telrad Programmer Kits

Page 1 of 2 1 2

Moderated by  nameless, pvj 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,262
Posts638,696
Members49,757
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
211,098 Shoretel
187,708 CTX100 install
186,794 1a2 system
Newest Members
BPopilek, Rich F, LewisR, TDKs79, Buttinset
49,757 Registered Users
Top Posters(30 Days)
dexman 18
Toner 12
TDKs79 8
teleco 4
Who's Online Now
3 members (Yoda, Toner, Curlycord), 131 guests, and 245 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5