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Joined: Nov 2003
Posts: 1,313
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Joined: Nov 2003
Posts: 1,313 |
just put in a new idcs100 last week.
customer wants to use the ame function now.
i programmed it up but it doesn't work. called tech support & they were (of course) no help. telling me to default the system.
here's what i got:
rom version=9/2/2004 1.38
svmi version=9/24/2004 4.0
mmc codes:
722 added ame button to phone
701 vm ame=yes
102 phone is set to no answer the vm
110 ame pw=off
phones are all idcs28d
i press the ame button & it's lit red.
i call into the system, get transferred to that ext. it rings until it's forwarded to the vm. now the ame light blinks letting the person know that someone is in their vm. when i leave a message it does not play over the speaker.
W H Y ?????????? i'm at a loss. thanks!
[This message has been edited by chrislebeck (edited February 24, 2005).]
[This message has been edited by chrislebeck (edited February 24, 2005).]
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Joined: Jul 2003
Posts: 6,768
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Joined: Jul 2003
Posts: 6,768 |
We had to upgrade a lot of iDCS100's with SVMi-4 voice- mail about that time let me check with my partner and see what rev we had to put in
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Joined: Nov 2003
Posts: 1,313
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Joined: Nov 2003
Posts: 1,313 |
just wondering if you heard anything??
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Joined: Sep 2001
Posts: 2,360 Likes: 9
Moderator-Executone-Isoetec, Samsung
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Moderator-Executone-Isoetec, Samsung
Joined: Sep 2001
Posts: 2,360 Likes: 9 |
I just put 1 in last week but didn't use the ame feature.I assume you have the SVMi4E.If I get back there this week I'll give it a try and see if I can get it to work.
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Joined: Nov 2003
Posts: 1,313
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Joined: Nov 2003
Posts: 1,313 |
i'd appreciate it. thanks!
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Joined: Jul 2003
Posts: 6,768
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Joined: Jul 2003
Posts: 6,768 |
The problem was a DOS issue and nothing to do with AME.
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Joined: Nov 2003
Posts: 1,313
Member
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Member
Joined: Nov 2003
Posts: 1,313 |
just keeping this thread close to the top to see if anyone has an answer yet.........
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Joined: Sep 2005
Posts: 1
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Joined: Sep 2005
Posts: 1 |
I have experienced that on an iDCS 500R2 with SMVI-16, that FNA (MMC 102) must be set to VM. AME does not work if ONLY FNA in MMC 316 is set and not MMC 102.
The following comments are directed at Samsung:
a) This is most likey an overlook in firmware (bug). If it is, kindly address it.
b) If this behavour is by design, then it should be well documented, which it is not. Not only would proper documentation save Samsung tech support unnecessary work load but it would also save Dealers and Customers time and aggrivation.
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Joined: Dec 2004
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Hey switchman did you notice the date on this thread??
Chris did you find the answer??
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