We are using an AA card in our DCS that puts all calls through to a UCD group. The problem I have is that when all members of the UCD group are engaged there is a gap of some 30 seconds where the music on-hold plays before the first queue message is played, I really want the first message to play as soon as possible if all members are engaged and then every 15 seconds after that. I think this must be a system timer thing, I have tried changing the timer that determines the amount of time between messages to 15 seconds, this works, however only after the message has played once. Any help would be greatly appreciated. Thanks - Paul