sundance-communications.com/forum Forums TDM Business Telephone Systems Samsung Telephones & Systems Why can't CID Name and Number shown at the same time?

I understood what you were saying and I was trying to tell you what the second line is reserved for.

also if you are a dealer jim I think you should do as P said and call them.

I have called them on this and other topics so much that my rep gets pissed easily with me CAN YOU SAY THAT or do you just complain here?

I will tell you this when you call them this is what you will most likely hear "does avaya or lucent do it better" or "wy dont you tell us how to do it cost effectively and we will do it"

until that day comes removing the trunk number wont change anything its on the same line as the cid and as I said I know what happens when the line is ringing and what happens when its picked up. again the second line is reserved for features and its not that easy to reprogram

Well, I'm looking at my Nitusko phone off an I-124 system and it does show both caller ID name and Caller ID number at the same time. The system is maybe at least 14 years old I'm guessing? I kind of loss track.

Panasonic is placing full page ads in business magazines for residential phone systems which seems be a good market for the Idcs 100 system.

However, giving incomplete caller ID information on the display is going to kill any residential application in my opinion.

Residential users are use to caller ID from any cheap phone with a display. They are not going to like the idea of paying thousands of dollars for a setup that only has one.

I will admin, Samsung has a lot of very nice and interesting features but unfortunately most of them will never be noticed or discovered. There are not enough buttons on the phones to have them all and most users don't read the book.
I know one thing for sure, that Caller ID function would be appreciate by all end users.


Look, I completely agree with you that building new machinery or a new system card, modified circuitry is not cost effective. However, this is not a hardware issue. This is a small software issue that need to be modified.

Samsung is not a small private 5 man operation. They have over

$93 Billion dollar in sales a year.
10,000 Research scientist and engineers
$7.9 Billion dedicated to Research and development.

For goodness sake, we are talking about putting the Caller ID name and number together on the same screen not designing a space ship.

Its a single modification that would probably take a programer 20 minutes to do.

I am sure the system would be much more marketable to resistential users with normal CID display.

I'm not sure if you only sell Samsung system or if you deal with other phone systems. Let me ask you, don't the other phone systems show you completely caller ID on the screen or just half?

All systems i've seen do.

All other systems that I have installed do show both, at least that I can remember.........

Well I will say this.Yes it would take 5 minutes to recode the software to do it,but much longer to make sure it doesn't mess up the rest of your code.In my humble non programmer opinion,its feature interaction that creates software bugs.Changing this feature will affect other parts of the software code trust me.I'm not saying it can't be done,it can it's just not a 5 minute job.Call Samsung,email them and see what they say.I know I would also like to see that feature but unless Samsung hears it from end users/dealers they have no reason to change anything.
Also consider this.
You have multiple (lets say 2) companies on the same switch,with a main reception phone answering the calls for both companies (I have companies that do this).Without the trunk information,the receptionist cannot tell which company the call is for right?
So in my opion,the best way to implement this feature would be as an option in the software to have either a 1 or 2 line CID display.
If you want to allow the maximum flexability the option could be done on a per station basis.
I know my example above is not as common but it does happen.You really need to take both scenarios into account if your the programmer.

The software has come along way in the last couple of years.I can't remember if the CID to SLI ports has both lines or just 1?Someone can test that if they have a switch capable of it.
As for the money in sales and research remember thats spread across alot of different product lines not just telecom.
And by the way,we were discussing the 7200 switch before and I can tell you its not just an iP switch it also supports analog trunks and digital and analog stations as welll as iP phones.

Yes several other systems produce deluxe cid I am a dealer for three that do but I can say this they will show you but they lack screen size and ability to interact, all you can do is look at it and on some you need to squint.

"I will admin, Samsung has a lot of very nice and interesting features but unfortunately most of them will never be noticed or discovered. There are not enough buttons on the phones to have them all and most users don't read the book."

that is exactly why they leave the lower level of the display as is. Like P said when they start messing with it it will get buggy.

I appologize for yelling early on in this post I just get very frustrated when a subject comes up that I know for a fact I have called samsung on comes up and they tell me I am the only one complaining, that and I am getting zero rest lately. but I guess thats a good problem to have. Anyway good luck on the cid issue let me know how it turns out

We should all ask Samsung why they are lacking the option.

The phone should have both display while ringing at least. Anyway, I have kind of a different problem.

Let me tell you the situation I'm under and maybe someone might know how to fix it.

I have a T1 line from my phone company which technology only has ANI caller ID available not deluxe caller ID. This basically means I only get a phone number(no name associated with it). I realize that people with POTS line don't have this problem but I do :bang:

I have been able to use the PCMMC software special Import from excel feature to import about 40% of the people who call on a regular basic into MMC 728(CID number-to-name translation table)

*Note: You can't copy and paste directly from excel, you have to use the import file tool on the PCMMC.

Here is the problem.

When a call gets transfered in from the receptionist, it will.

1. Just have the phone number but no Name even through I have it MMC 728.(I guess it was set to CLIP number)

or

2. If I change the settings in MMC119 to(CLIP name), It will have name(for the 40% in the MMC728) but it will name "NO CLI" available for the other 60% that are not in MMC 728.

My question is: Is there a way to have the system:

Display a name(if there is one available in MMC728) or Display the number(if no name is found in MMC728) ?

This forcing you to choose between the 2 is a royal pain. I hope someone can get the message to Samsung.

Sorry if this reply belongs as a separate post but I guess of touches the name topic.

If there is a way to accomplish showing name (when available) or otherwise show the number on the 1 line of LCD that Samsung designates for this information, it would help me out a lot.

Thanks.

No you can't do this either.That has been asked before as well when I was at a dealer meeting that if the display comes up with no cid name could the number be shown instead.I'm not sure if the discussion went any further than that.
Technically I suppose it's entirely possible to do it in software.

Well on Jan. 1st Samsung will be changing everything. Instead of dealers gray marketing to non-dealers, Samsung will have "master" dealers and all the smaller dealers will either buy from a "master" dealer instead of Samsung and get tech support from the "master" dealer instead of Samsung.

There is not a nickle in the world these guys would not squeeze and not a policy they would not drop if it would save them a nickle.

If it costs money, don't do it. They do not listen, they do not care, their only job is to maintain sales and reduce costs. Dealers are expendable. The korean robots make excellent circuit boards and that is why the stuff works. They bid out the software work which is why they have so many glitches in software, cheap is better than correct.

If something is so glaring that it will cost sales, they will fix it. If it just makes things better, they don't care. This will never change because the korean business model has been applied to the American market.

Cry all you want, Samsung just does not care. I had about 15 years to see that and it never changed. The lowered salary people try hard and the ivory tower executives are worried about work interfering with golf. Such is life.

Sincerely, Bunnie

Let’s say your dealer for a competitor phone system (NEC, ESI, Panasonic, Inter-tel etc.... any system)

The end user has also proposal from the Samsung dealer.

Hypothetically, you are going to say that your product is superior and the other product is inferior.

The decision maker is going to look as the specs and see.

Music on hold, Transfer, speaker phone, Intercom, paging, Orbits, Max # of extensions, Max # of trunks, etc..

This is what most average end users really need in a system.

However what if you tell the end user that phone caller ID is totally screwed up on the Samsung and that it only lets you view the number but no name.

In other cases, it will say “NO CLI" instead of showing you at least a number as in Sonic blue’s post.

The end user is going to say “Hey, even a $10 phone from radio shack displays both name and number. I'm ditching the Samsung and getting a NEC, ESI, Panasonic, Inter-tel, whatever instead)

1. You are absolutely going to loose the residential market.
2. The corporate office market is not going to be too happy with this (ESPECIALLY if their old phones had both Name and number on 1 display!!!!)
3. Any dealer selling their phone is going to use this to push their system above the Samsung.

They might say “If Samsung can't even figure out something as simple as caller ID display, just imaging how messed up the complicated stuff is. Do you really want to trust your mission critical phone system to a company that does not have any business being in the phone system market?"

It’s a small change that effects 100% of end users and is needed just to put Samsung on equal footing as the rest of the phone systems or even the $10 radio shack phone for that matter. You don't want competitors using that to sell their phone system over Samsung. You don't want to give them any more Ammo to use against your bottom line.

Look, I know you are probably not going to get Samsung to run out overnight and fix this in a dedicated patch however maybe if they have a regular released larger software patch at the end of each year to correct bugs and add new features.

Perhaps this small (yet important) item can be added to their "TO DO LIST". So when they release a software patch covering many other issues, maybe this 1 small thing could be added to it.

If Samsung wants to take the " I don't care", then that’s a shame because of all the projects they are working on, this would take the least amount of work and benefit the most number of people.

Give up. You can't beat a Panny for a house. :toast: :toast: :toast: :toast: