atcomsystems.ca/forum Forums TDM Business Telephone Systems Samsung Telephones & Systems SVMi-4 vs SVMI-4E. What is the difference? What does the "E" mean?

You mean to tell me that there is absolutely no general opening greeting? There is nothing to say something like

" you have reached__________, I'm sorry no one is able to talk your call. For a dial-by-name directory, dial 1, to leave a general message, dial 2, if your know the extension of the person your trying to reach, you may dial it at any time" etc...

You mean there is just no answer or basic auto-attendant to the voicemail?

Thanks.

Night Court - Yes the SVMI-E is a very flexible system. It has 4 menu's built in by default. The menus are what answer the calls when the overflow or ring the voicemail directly and give the caller the options to dial and extension and so on. The four default greetings are Day, night, holiday and weather.

There are tons of other features about the "enhanced" voicemail v/s the old four. The biggest one is that the Forward Station / Forward Trunk / Direct Station / and Direct Trunk menus are opened up. This allows you to get really creative with call routing.

The SVMI 8e and 16e come equipped with a LAN port that all remote programming via telnet as well as the use of the EMG or e-mail gateway. EMG converts audio files to wave files and will send them to up to 5 e-mail addresses with the WAV attachment and notify up to 5 other addresses. Additionally, if you have a FAX VPM installed on the system, you can have faxes converted to TIFF graphics files and e-mailed as well. This allows inbound faxing directly to the desktop. People with DID’s assign each employee there own private fax number!

The e-series are capable of building quite complex applications with the use of the added library, dial, speak, and announcement blocks.

Hope this helps!

So both the SVMI-4 and the "E-series" both have auto attendant however the "E-series" has more features such as:

1.Forward Station
2.Forward Trunk
3.Direct Station
4.Direct Trunk

What about "Network mailboxes", I guess this is transferring an internal message?

Please let me if the regular SVMI-4 has Auto-attendant because its completely worthless without some basic greetings and options for the user.

Thanks.

All of the svmi series act as auto attendant's when set to answer calls

the e series 4,8,16,20 are built the same hence the net box issue but only the 8 and up can connect to your network, as the 4 has no lan port

if you want a true aa you need to invest in a different card that has 4 built in aa ports and the ability to record your routing options smisc2a is the card for the 100

From the number of corrupted compact flash cards, etc. the "e" sure as hell doesn't stand for excellent.

Expanded? Maybe. Excellent? No. Sooner or later they will have all the bugs out and it will be fine.

I don't want to remember how many times Paige went out to rebuild voicemails that died because the power went off and the "software" created a mailbox 500 that screwed everything up.

Remember, we fly on airplanes built by the lowest bidder and we programm voice mail software that was compiled by the lowest bidder in Korea.

Personally, I feel safer in the airplane than I do in the voicemail.

Can both these systems do

Dial-by-name directory?

Do they have the option of choosing the person's extension or Voicemail?

Or does it just send to the extension without the option of voicemail?

To be honest, I going to have a lot of people leaving messages in order to kind of screen my calls.

Thanks.

Just have your tech set up an AME button. AME is Samsung's short for Answer Machine Emulation and works for you exactly as a home answering machine that plays a message being left over the speaker.

If you AME button is turned on (solid red LED) you will hear all calls going to voice mail and can choose to pick them up or not by lifting the handset of leaving it down.

Speaker buttons works the same as the handset.

Thanks for your honesty and who are these strange people calling that you have to screen them out?

Yes, the SVMI 4 has auto attendant. Unless you are using UCD groups are you are concerned about having enough ports there is no reason to have an AA over a SVMI.

Just FYI, one of the features of the "e" series is the forward trunk table which would allow you to make an entry like "500 go to menu Day Main" which would keep the voicemail from looking at the extension block and route the call directly to the day main menu. Even if there was a mailbox or extension 500, the system would not search for it because of the routing statement that you put in!

Both systems do offer dial-by-name directories. Yes, with the “e” series and a little customization you could offer callers an option to ring the extension or go directly to voicemail. It is not a default feature, but would be considered an application. With the added flexibility of the “e” series you can design and implement many customized features like that.

“What about "Network mailboxes", I guess this is transferring an internal message?”

Both the SVMI 4 and 4e give you the ability to transfer messages between mailboxes in one system. If you hade multiple voicemails on the same network, net mailboxes would give you the ability to transfer a message from one SVMI to another SVMI. As mentioned by Wayne, this feature is only available on the SVMI 8e and above.

“To be honest, I going to have a lot of people leaving messages in order to kind of screen my calls.”

The SVMI “e” also has call screening built in. This would prompt the caller for his name and then announce the call to you over your key set or cell phone. You would then have the option to take the call or send it to voicemail.