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Joined: Nov 2005
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HELP!!!!
I have an iDCS 100 system with the voice mail system. During Hurricane Wilma we lost power for about 5 days. About a week after the power came back on, the SVMi-4 voice mail system went offline and would not come back up. We were told it had died, and since we were out of warranty and close to capacity, we should upgrade to a SVMi-4E. 1 week after this was installed, it went offline and will not come back up. This is the exact same problem we had before the upgrade.
My phone tech has jury duty and is not available today. Any ideas where to look to start diagnosing this problem? I have powered off and on the system several times to no avail...
Thanks!!!
Any idea w
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Joined: Sep 2001
Posts: 2,330 Likes: 7
Moderator-Executone-Isoetec, Samsung
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Moderator-Executone-Isoetec, Samsung
Joined: Sep 2001
Posts: 2,330 Likes: 7 |
What happens when you press a voicemail key does it go to 500?If so then the voicemail is off line to the phone system.If you can hook up a pc to the SVMi that might help.
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Joined: Nov 2005
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That is exactly what happens. Let me see if I can connect with the laptop...
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Joined: Nov 2005
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Okay, I connected and I found the issue. The Voice Mail system is stuck in a reboot loop. It loads DOS, goes through the boot process, loads half of the blue screen and reboots. Any ideas?
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Joined: Sep 2001
Posts: 2,330 Likes: 7
Moderator-Executone-Isoetec, Samsung
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Moderator-Executone-Isoetec, Samsung
Joined: Sep 2001
Posts: 2,330 Likes: 7 |
Is the compact flash card seated correctly?
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Joined: Nov 2005
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It is. This system was working fine (in a locked cabinet, nobody touched it) and just stopped working this morning.
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Joined: Dec 2004
Posts: 4,096
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Had the same trouble and found the board that the flash connects to was bad replaced the pcb board and all was well but I think there is an underlying problem, were is the vm mounted (what slot) the reason I ask is the backplane may be your cause (power issue)
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Joined: Nov 2005
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It's in the Expansion Cabinet. If I am reading this correctly the slots are numbered left to right 1-4. Anyway the first 2 slots are empty, the next is the Voice Mail Card (Slot 3), and the last is my T1 card (Slot 4).
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Joined: Dec 2004
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Joined: Mar 2001
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Paige had this exact problem with a series of SMVI-4e voicemails and it had to do with bad software in the SMVI-4e.
On power up after power failure it was creating a mailbox 500 that should not be created for the operator group or whatever.
She went back to at least six sites and changed the operator group from 500 to 501 and the problem never occured again because no one was using mailbox 500 that the SMVI-4e wants to create on power up.
This is a known bug at Samsung tech support they told her about after she called puzzled. They will pay you exactly zero to go out and change 500 to 501 on their bad software. I don't know what series of revision was bad, I can only hope they fixed it for the sake of everyone out there.
THE Bracha, old blond specialist in Rube Goldberg solutions.
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