sundance-communications.com/forum Forums TDM Business Telephone Systems Samsung Telephones & Systems svmi-20e

Hi,
is there someone out who worked with this vm ?
I need urgent help on redirecting incomming calls. During call waiting moh must play and signalling the waiting position to caller. Which is the first step to do ? I don ´t understand the explanation of default configuration the picture shown on page 46 call routing solution.

thx

Which is the next step after Mode Block ?

IS there no one who could help ???

who told you to go to block mode ?

Waiting position ? moh is programmed in mmc 309 for stations and 408 for trunks

You have alot more to set up than the svmi20. Are you using UCD is there an auto attendant card?

You dont have much detail in your post and without a basic knowledge of what you have and what its doing we cant help you.

So here are the questions.

is there an aa card? what port numbers?
are you using ucd? and what timers and prompts are recorded ?
what book has page 46?
were do the trunks ring?
instead of call waiting do you mean on hold?
are you in possesion of the programming manual for the system and voicemail?

Please understand that not many here have worked with the 7200 and they also have little time for the board (usually in the evenings). You will get answers but only when they are available.

As a courtesy I have to tell you that what you are trying to do is not userguide material and should be done by a tech (probably the installing tech) and there is no way to confirm you are a tech by your profile.

Do I know the svmi20? not enough to say I can help you but several others here do and that being said, its going to be time consuming for you and the tech helping you and you might consider offering to take it private with email or pm.

hey wrichey.. on the 7200, there is no AA card and your ucd prompting is done with the 20e.

Hi wrichey,
thx for reply.
First of all, i´m a tech. I,m working on a OS7200 with Voicemail svmi20e4 ports.
My moh is now working on port 204 prompt 5000
(mmc309,756,4.... for trunks)
the trunk rings with firstcall on port201
So far, my vm is now working.

First prompt of Day mode play (5011). The Call code processor DT redirect to speak block 1, where the prompt 5012 is played and then the calldirector transfer call in Day mode to EXT 01 with ECLASS no messaging. When the call is not answered, call came back and in menu Mode Block day mode is defined for call processor code NT to transfer to speak block 2 (5013). After prompt the call is transfered to E-Class no messaging and there i get an error like "WARNING - Breed error: Bad key value"
I don´t know what kind of error this is.

The function of eclass seems to take no effect. In next step i would like to announce the hold position, but don´t know how to realise it.

did you have some experience?

You are right B I over looked that when I was posting.

Defjam I have never seen that error

After prompt the call is transfered to E-Class no messaging and there i get an error like "WARNING - Breed error: Bad key value

I cant say I know enough to help but it seems that your final pointer should be another ext or same ext 01 and not eclass first

Maybe Bacherjr knows or even benb they both are top notch.

Tech support for you should be free at samsung I would call them as well.

Hi guys,
i cleared my problem myself. You can not transfer direct to an ECLASS, because ECLASS ist just a passing class. For queing an holding caller only two menus are used. ECLASS and Extension.

greetings

Good job defjam, beat me to the punch.