sundance-communications.com/forum Forums TDM Business Telephone Systems Samsung Telephones & Systems SMDR with T1 card shows DID last 4 digits?

Hello.

Does anyone here meet this condition?

1. Use a T1 card in their system with a block of DID numbers which using the MMC 714 to route calls based on the last 4 digits?

2. Have a call accounting software or another method which records and stores all the SMDR logs?


If so, I have a question for you. I was wondering if your SMDR records also display the last 4 digits on each of the DID numbers on the SMDR in the record with CODE= “IA” ?

This is the records which basically show how long it took to pickup the phone call. Under the “DIALED” column, my own the last 4 digits on the DID number which is really helpful is me determining which departments are getting the most calls and how my calls are being routed.

I just wanted to know if this is standard with all service providers or if this is something unique with my service provider.

Thanks.

Im pretty sure that that code stands for incoming answered call. Its not coming from your service provider.

The code " IA" is not comming from the service provider but the last 4 digits are comming from the service provider.

Look in MMC714 on the bottom where it said " DGT:XXXX". These digits are showing up on the SMDR and for inbound calls indicating which number the person dialed(VERY GOOD FEATURE!!).

I was just wondering if all Samsung customers with a T1 card in their system get this information on their SMDR or just people with a certain service provider.

For example, lets say you have a block of 20 DID numbers.

817-555-0001
817-555-0002
817-555-0003
817-555-0004
817-555-0005
817-555-0006
817-555-0007
817-555-0008

etc....

MMC714 will give you the ability to route these numbers to different extensions or groups based on the last 4 digits dialed.

example:

0001 to extension 322
0002 to extension 256
0003 to extension 214
0004 to extension 500(operator)
etc....


These are the last 4 digits that are showing up as "DIALED" on the SMDR.

Do you have access to the screen so you can see what I'm talking about? Should I make upload screenshot?

Thanks.

No need for a screen shot

ALL t1 providers offer at least the last four digits and All tepri cards need those digits to function

as far as the IA in the code is that needed by your software or is it not working with your software?

its code for incomming ring time before answered yes. The other codes the system offers are tt,it,do,de,di,fo...... you get the point. At any rate that is supplied by the system not the provider but you already knew that. I am guessing there is a deeper question or ?

The service provider is providing the last 4 digits. The System is providing the SMDR which prints a record on how those last 4 digits were used.

You may not understand this but those last 4 digits are extremely valuable for the MIS department because they are vital in creating a system to track statistics and provide information on how certain numbers are used.

One of these numbers can be giving for a certain promotion and the call rate can be measured as a result of this. This can determine its success or failure. You can electronically route all your faxes based on information provided on the SMDR. So lets say you have 500 employees. You can buy 500 DID numbers and have a 12 modem fax server route all your faxes based on these 4 digits it gets from the SMDR instead of needed 500 individual modems or fax machines for each person.

There are many great features that can be done by having these last 4 digits.

The fact is that no matter which one of these numbers are called; they all come in starting on trunks 701-724. The only real way to track the number use is by having this information on the SMDR report.

The MIS department has the serial port on the Phone system into a computer server that uploads these records into an oracle database to processing.

I’m trying to figure out that if we switch service providers, if they might loose this information printing out on the SMDR. They have already spent many months developing software that is completely based on those last 4 digits.

They don’t know of those numbers appearing on the SMDR are a fluke or a sure thing in the future.

1. Do all Samsung phone system get this information regardless of service provider as long as they are using a T1 card with DID routing(MMC 714)? I think you are implying yes?

2. Do all phone systems get this information on the SMDR that use DID routing regardless of service provider? That is something else they would like to know. Do you perhaps sell any other phones system that records the SMDR information?

It’s so rare to actually find people who access, organize, store and run reports on the SMDR information regardless of what system they are using. So it’s very difficult to find out about this kind of thing.


Thanks.

those numbers are requested by you when you order your t1 they are not a fluke nor are they going to dissapear when you change t1s. if you ordered a new t1 you need to specify those numbers to them

Yes wrichey, I completely understand those numbers are ordered as part of the T1. I know they are not going to disappear.

My question is if they normally appear on the SMDR records or not?

I have seen Sample of the SMDR output from the Samsung tech manuals which do not show anything for an incoming dialed number on record.

I have seen samples of SMDR from other system providers which only show “Incoming” under the dialed column for an incoming call. I have never this information documented as normal data on SMDR in any manual or even in any screenshot.

I don’t want to sound like a crazy homeless person saying “Do you hear the voices too” or someone who can see people who aren’t really there.

But, do you guys seem those numbers appearing on your SMDR output data or not?

Its just I can’t find any information proving that those numbers are suppose to be there however I seem to be the only one who notices them.

Can you tell me if you have actually seen the last 4 digits on these numbers on your SMDR output for an incoming call?

Let me stress this point again. The issue is not if a T1 use DID routing or what the code IA means (I already know that).


The issue is if the SMDR output data can reports the last 4 digits on an incoming call.

If I can offer an analogy, it’s like saying I want to know if the SMDR can report intercom calls and my response is “Yes, your phone system can do intercom calls.” But, you already know that. You just wanted to know if you could have a record of those calls on your SMDR data output.

Does that make more sense?

Ok I would like you to reread you post and tell me were you asked if it was normal for the information to show up in smdr

"1. Do all Samsung phone system get this information regardless of service provider as long as they are using a T1 card with DID routing(MMC 714)? I think you are implying yes?"

Answer: YES they do (does it print should be the question and the answer is yes it does) that said could you loose it YES you can. I dont have any knowledge of that being a feature so it must be a fluke.

"2. Do all phone systems get this information on the SMDR that use DID routing regardless of service provider? That is something else they would like to know. Do you perhaps sell any other phones system that records the SMDR information?"

Answer: I sell other systems that collect smdr but I can not answer that with an acurate yes or no so I chose not to.


Finally Everyone here prefaced there post with service provider or ended it with the same so were did you expect my answer to be. Why would your MIS department spend that kind of time on software programming for something that may or may not work depending on what samsung desides to do?

Why would Samsung want to downgrade their software?

Its a side affect of a controlled enviroment

Not that they would down grade but they may rearrange it differently.

The only reason you see the digits is you had to build them into your tables mmc714. All systems recieve them but unless they actually make them a line item to print in mmc 725 it is not a feature (more a side affect). if you noticed you see them in the number dialed block, the system was tricked into thinking this when you set up "number dialed" to route to group 505 for example. It is the same affect if you have two linked systems via the t1.

I have been wrong before and if I am wrong on this I would be glad to admit it but I have never been told different.