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Need VoIP Help
#426602 07/05/06 06:07 PM
Joined: Dec 2005
Posts: 25
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Posts: 25
I am trying to connect a softphone with a 500 R2 3 Cabinet system. I recently upgraded the system to R2 and added MGI3 card.

The Customer runs a call center and is picking up a new client that needs the ability to barge from afar.

I do not have my ITP certification yet, I will be taking the class in Atlanta on 7/31/06 providing it doesn't get cancelled.

I have connected the MGI3 to the network and input the IP settings for the card. The customer is doing the neccesary port forwarding. I put the license key for the softphone in MMC 841, but I am now thinking that was wrong. Any help you could provide would be greatly appreciated!


Rob Michael
Discount Call
www.discountcall.com
Samsung Telephones and Equipment
Re: Need VoIP Help
#426603 07/05/06 07:06 PM
Joined: May 2005
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In order to connect from an Internet connection you will need to have a public IP address from your ISP. You will point all traffic from that Public IP address to the private IP address of the MCP2 card in the phone system. Or you could jsut program the MCP2 card to be the public IP address and it should work as long as you put all the correct information in the gateway and subnet fields.


www.A1Bizcom.com
Specializing in selling and installing new and used Samsung systems
Re: Need VoIP Help
#426604 07/06/06 06:35 AM
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PM Sent


Mitel, Samsung, CTP+ and A+ Certified.
Re: Need VoIP Help
#426605 10/16/07 07:56 AM
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I have a problem where the Ip phones will receive audio from the other end but they hear nothing from the Ip phone itp-5114d
I get the feeling there are two ports required to be set in the phone system location's router one incoming and one outgoing. at present I have only one set

Re: Need VoIP Help
#426606 10/16/07 08:52 AM
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