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Joined: Jun 2004
Posts: 86
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Joined: Jun 2004
Posts: 86 |
I have an iDCS 100 system with SVMi-4e. All ok for a long time. Added 2 new users, new extensions. After 2 days, the vm plays the mailbox greeting, then says "goodbye and thank you for calling". Deleted the mailbox, but after recreating it, still happens.
Any Ideas ?
Thanks
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Joined: Jun 2004
Posts: 86
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Joined: Jun 2004
Posts: 86 |
Forgot to mention, Announce Only is set to N
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Joined: Jul 2003
Posts: 6,768
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You need to add the mailbox and extension programming in the SVMI-4e.
Do you have the extension as well as the mailbox programed in the SVMI-4e?
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Joined: Apr 2005
Posts: 52
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It sound like the call is being routed to the wrong area. Monitor the call progress. You should be able to see where it is going.
FTorres388
Calm seas do not make skilled sailors.
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Joined: Dec 2004
Posts: 4,096
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also check your inter digit timers make sure they are set to atleast 3
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Joined: Jul 2006
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I believe Cmdl_guy is on the right track. You also need to verify that an MClass and EClass are set up properly for those new extensions.
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Joined: Nov 2002
Posts: 343
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Check the programming the Idcs100. Check MMC 741 to make sure those extensions are set to yes.
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Joined: Jun 2004
Posts: 86
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Posts: 86 |
I checked MMC741 and they are both set to YES.
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Joined: Nov 2002
Posts: 343
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Are you adding it to the subscriber list. Sounds like it is not getting associated with an extension.
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Joined: Apr 2005
Posts: 52
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Check the subscriber list. Look for the extension, is highlited in blue. If it is the mailbox is at the bottom of the list.
FTorres388
Calm seas do not make skilled sailors.
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