sundance-communications.com/forum Forums TDM Business Telephone Systems Samsung Telephones & Systems OfficeServe 7400

HI,

We are looking at purchasing the Samsung OfficeServ 7400 with 60 digital lines and 4 VOIP ( 4port MGI3 VOIP card) lines.

One thing that we are trying to get our head round is how the VOIP works. Does the 7400 present us with 4 ports that we can plug 4 voip phones into or does one of these ports plug into our network switch, so more that 4 VOIP phones could be used.

Also with the softphone (windows phone) could we only have 4 if we only have a 4 port card?

Is the card easily upgradeable if we need more than 4 VOIP phones?

Many Thanks

Good questions. The 7400 can support up to 480 IP phones though you do not need an MGI port for each phone. The way it works is this. Say you purchase 4 IP phones and 4 softphone licences. That gives you 8 IP devices. You have an MGI card with one daughter board giving you 4 Voip gateway ports. The ports on the MGI card are shared resources. Meaning 4 users can be using the MGI card at a time. Also certain types of calls do not require an MGI port like an IP phone to IP phone call. When purchasing a Voip system you need to calculate how many calls the Ip phones will be on at the same time and judge how many ports you want to use. In your case you don't need any more ports right away. The MGI base card can be expanded to 16 ports by adding 4 port daughter boards as needed. There is also a MGI64 card which comes with 64 MGI ports though that's overkill for you. The Main control processor sets up and initiates all the IP phone or softphone calls and decides if an MGI channel is needed by the way. Calls that use MGI ports are IP to trunk, IP to digital phone or TDM phone. Paging to IP phones uses a channel and also playing BGM through the IP phones uses a channel. The Phones plug into a network switch and are programmed to connect to the main control processor. This uses no MGI ports. You could actually set a system up with no MGI ports and all IP phones and talk between them like a big intercom system. You would not be able to talk on any trunks and it would be ridiculous to have a system like this but for the purpouse of explaining how it works there ya go.
Hope this helps you. The 7200 and 7400 are great systems.

Hi Benb,

Many thanks for the reply, that makes things much clearer.

Cheers

Good job Ben.

:thumb:

Another advantage of them is if you go all IP then relocating a phone to a new office is a snap. Unplug from the old and plug into the new LAN port in the new location. If you do go all IP be sure to add in a 8 COMBO card. This will give you a few analog and digital ports just in case (911 and ease of initial programming) and set up a public IP address so that remote changes can be done. Most dealers will provide remote support for a reduced rate and it's quicker for the customer. Be sure to ask them about the GLIM and their wireless. Right on Ben!

I second that Ben. :thumb: :thumb:

Again thanks for the replies,

One last question with the 7400, does it allow multiple phone books.

We are looking at putting it into a multi-tenant situation so 4 companies may be using the system. So to offer an individual phone book to each tenant would be a bonus.

Our other option is the Avaya IP office, which do people prefer?

Not sure what you mean by phone books though the system can be run multi-tenants for sure. You can have seperate auto-attendants, dial by name directories, etc. You can prevent one company from dialing another companies extensions. Do you mean speed dialing? There are a lot of powerfull CTI applications that you can run with the officeserve systems as well. Check out officeserve call, operator and dataview. I have put something like 20 different companies on an iDCS500 R2 (which is similar in programming) and had it working just fine. I guess it depends on how much seperation is really needed.

Yes a "phone book" can be set up for each tenant eg phones 201-210 are in tenant 1 211-223 are in tenant 2. Or if you mean speed dials those can be set up per station or per system.

As for the IP office I think you find that it is about the same and you will really be deciding on vendor rather than product. With that said, I prefer Samsung.

Some features program different on different systems. If you want a take on avaya I would say check in over there and get an opinion as well. I believe you find the same response there on that product as you will here on this one.

Oh and finally if you are in the air about your purchase I would request a Demo of the systems and compare them that way. This will also give you a clue as to the vendors ability to handle your services in the long run

HI,
Thanks for all the replies, answered many questions.

We had a demo of the 7400 from Samsung yesterday and looks good with plenty of functionally.

The only disappointing feature is that the system only support one system directory, so we cannot offer a phone directory for each tenant. But officeserv call can get round this.

Again thanks for the replies