|
|
|
|
Joined: May 2005
Posts: 20
Member
|
OP
Member
Joined: May 2005
Posts: 20 |
I have a problem that:
I am using Samsung OS500 System with 8TRK and AA card.
the problem is that for incoming calls the caller get the greeting messege and dial the extention.
the point is If I do not answer the call it will keep ringing...and that what I get every morning..
what the reason of that?is it the Polarity reversal?
some body else have the same system with PRI Interface but he does not have any problem
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: Nov 2001
Posts: 2,500
Member
|
|
Member
Joined: Nov 2001
Posts: 2,500 |
Are you saying the call keeps ringing and your mailbox doesn't answer? Or are you saying that if the caller hangs up it keeps ringing?
Rhett
|
|
|
|
|
Joined: Jul 2003
Posts: 6,768
Member
|
|
Member
Joined: Jul 2003
Posts: 6,768 |
It sounds like an abandoned call on a line without disconnect supervision.
|
|
|
|
|
Joined: Dec 2004
Posts: 4,096
Member
|
|
Member
Joined: Dec 2004
Posts: 4,096 |
the AA is not voicemail. You may need to forward your phone back to the AA or if you have a voicemail forward to it.
|
|
|
|
|
Joined: May 2005
Posts: 20
Member
|
|
OP
Member
Joined: May 2005
Posts: 20 |
*AA not Voicemail
*yes it is an abandon call
*it keep ringing and when you left the handset you will get no call..just tone!
*I dont have this problem if the call is ringing directly to the extension(Without the AA)
*does the 8TRK card detect the disconnection?is it detect the Polarity Reversal?
thanks for help
|
|
|
|
|
Joined: Nov 2001
Posts: 2,500
Member
|
|
Member
Joined: Nov 2001
Posts: 2,500 |
Have you called your dialtone provider to see if they have the proper 'disconnect supervision' on your lines?
Rhett
|
|
|
|
|
Joined: May 2005
Posts: 20
Member
|
|
OP
Member
Joined: May 2005
Posts: 20 |
I called them and they told me.... "Yes..the lines have Polarity reversal"
|
|
|
|
Forums84
Topics94,294
Posts638,834
Members49,769
| |
Most Online5,661
May 23rd, 2018
|
|
|
0 members (),
97
guests, and
342
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
|
|
