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Joined: May 2005
Posts: 20
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Joined: May 2005
Posts: 20 |
I have a problem that:
I am using Samsung OS500 System with 8TRK and AA card.
the problem is that for incoming calls the caller get the greeting messege and dial the extention.
the point is If I do not answer the call it will keep ringing...and that what I get every morning..
what the reason of that?is it the Polarity reversal?
some body else have the same system with PRI Interface but he does not have any problem
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Joined: Nov 2001
Posts: 2,500
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Joined: Nov 2001
Posts: 2,500 |
Are you saying the call keeps ringing and your mailbox doesn't answer? Or are you saying that if the caller hangs up it keeps ringing?
Rhett
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Joined: Jul 2003
Posts: 6,768
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Joined: Jul 2003
Posts: 6,768 |
It sounds like an abandoned call on a line without disconnect supervision.
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Joined: Dec 2004
Posts: 4,096
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Joined: Dec 2004
Posts: 4,096 |
the AA is not voicemail. You may need to forward your phone back to the AA or if you have a voicemail forward to it.
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Joined: May 2005
Posts: 20
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Joined: May 2005
Posts: 20 |
*AA not Voicemail
*yes it is an abandon call
*it keep ringing and when you left the handset you will get no call..just tone!
*I dont have this problem if the call is ringing directly to the extension(Without the AA)
*does the 8TRK card detect the disconnection?is it detect the Polarity Reversal?
thanks for help
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Joined: Nov 2001
Posts: 2,500
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Joined: Nov 2001
Posts: 2,500 |
Have you called your dialtone provider to see if they have the proper 'disconnect supervision' on your lines?
Rhett
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Joined: May 2005
Posts: 20
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Joined: May 2005
Posts: 20 |
I called them and they told me.... "Yes..the lines have Polarity reversal"
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