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Joined: Jul 2006
Posts: 61
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OP
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Joined: Jul 2006
Posts: 61 |
I am havving trouble with the voice mail system
About once a day or so when you try to leave a message or acces your voice mail it either hangs up on you or sends you to the operator group. Why does this happen? Too many people trying to acces their vm at once?
Please replay with solution.
thank you very much
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Joined: Sep 2001
Posts: 2,330 Likes: 7
Moderator-Executone-Isoetec, Samsung
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Moderator-Executone-Isoetec, Samsung
Joined: Sep 2001
Posts: 2,330 Likes: 7 |
When the voicemail sends a call to the operator group it is a sign that the SVMi is offline to the phone system.Have you checked the system clock on the telephone system to make sure it's not 12 hours off and the SVMi is running it's maintenance routine during the day?
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Joined: Nov 2005
Posts: 148
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Joined: Nov 2005
Posts: 148 |
RUSSOPOWER ,
This has happen to me before. If your vm system
has a flash card check to see if they are filling it up. Check for OLD saved and unread OLD messages.
If space is tight the vm system does a reset anytime
it needs space on the flash card. Thus if anyone
tries to access the vm system it will ring the 500
group.
-D
Dennis
Samsung Authorized Dealer, AVAYA reseller, One Communications Team Partner
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Joined: Jul 2006
Posts: 61
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OP
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Joined: Jul 2006
Posts: 61 |
Two things:
Where do i check old unsaved messages
also where to i check the clock to make sure i am on am not pm
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Joined: Jul 2003
Posts: 6,768
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Joined: Jul 2003
Posts: 6,768 |
Why don't you just look at the display on your phone.
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Joined: Sep 2001
Posts: 2,330 Likes: 7
Moderator-Executone-Isoetec, Samsung
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Moderator-Executone-Isoetec, Samsung
Joined: Sep 2001
Posts: 2,330 Likes: 7 |
If you have to ask how to check the clocks setting then you are way in over your head with trying to troubleshoot this problem.I know you've been told before but please get a hold of a dealer to help you out.
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Joined: Jul 2006
Posts: 61
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OP
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Joined: Jul 2006
Posts: 61 |
When you have 60 phone on the system it is a little difficult to check all saved and new messages.
Also I would need have everyone's password.
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Joined: Sep 2001
Posts: 2,330 Likes: 7
Moderator-Executone-Isoetec, Samsung
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Moderator-Executone-Isoetec, Samsung
Joined: Sep 2001
Posts: 2,330 Likes: 7 |
From the main screen you can see what storage time you have remaining.
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Joined: Jul 2006
Posts: 61
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Joined: Jan 2007
Posts: 254
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Joined: Jan 2007
Posts: 254 |
Russo, he is refering to the main screen in SVMi programming. I believe you are getting in way over your head and for your sake I hope you haven't started modifying the system programming.
According to Samsung there are at least 6 Samsung dealer withing a 25 mile radius of zip code 60637. If you would like a list PM me. You really should contact once of those dealers to get assistance with the various issues you seem to be having with your system. Make a list of the various changes you would like to make and run it by the dealer(s) you call. Choose the one you feel most comfortable with. I'd pitch the gig but you'd hate the trip charge.
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