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Joined: Jun 2007
Posts: 27
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Joined: Jun 2007
Posts: 27 |
I feel like I'm being punked. My voice mails are "Resetting" themselves. Anyone else having this issue and/or have a remedy. :shrug:
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Joined: Jun 2005
Posts: 204
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Posts: 204 |
When you say resetting do you mean they are defaulted? Can you elaborate please?
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Joined: Jan 2007
Posts: 197
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Joined: Jan 2007
Posts: 197 |
Check you have not lost your licence key first of all.
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Joined: Jun 2007
Posts: 27
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Joined: Jun 2007
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Joined: Dec 2006
Posts: 31
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Joined: Dec 2006
Posts: 31 |
Defaulted as in total default (all mbx and ext deleted, all messages lost, and all menus set to default) or as in messages are being lost or mailbox settings are being lost?
Or I guess the alternative question is: what happens that lets you know it is defaulted?
It's not something we ever saw through field trials, so obviously I am interested in hearing a more descriptive explanation...
---------------------- Shawn Guenther Product Engineer Samsung Telecommunications sguenther@sta.samsung.comStatements by the above are personal opinions and do not necessarily reflect the opinions of Samsung Telecommunications America.
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Joined: Sep 2005
Posts: 690
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When in doubt best to check the activity logs and error logs from the previous day to see if there is something going on. That's always the first place I start when looking into a voicemail issue.
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Joined: Dec 2001
Posts: 232
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Joined: Dec 2001
Posts: 232 |
I just had it happen to me. Sort of....
OK maybe just similar.
Using a Samsung 7100 Kit.
Loaded 4 MGI Licenses, Did some minor programming.
IP phones working.
Shut off system and ZAP no more licenses when the power returns. It goes back to original kit config.
I'm sure I'm missing something that needs to be saved to more permanent memory.
Along the lines of the original post, Is the voice mail in volatile memory and not saved automatically to chip memory? ie power failure could wipe it?
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Joined: Dec 2001
Posts: 232
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Joined: Dec 2001
Posts: 232 |
It dawned on me that perhaps I had neglected to turn on the Mp10 Battery switch......Problem solved.
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