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Joined: Sep 2006
Posts: 132
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Joined: Sep 2006
Posts: 132 |
Anyone Ever seen this
I have a remote ITP user that says they have 2000 voicmail messages in their inbox. Which is obviously not the case. As they are in another state I havent actually checked it out for myself.
It’s one of those old 14B ITP’S with V2.05 software.
System is OS100
MCP 2.63 4BRI 4.02 MGI3-8 3.59 SVMI4 3.01 SCP 1.05
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Joined: Sep 2006
Posts: 530
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Joined: Sep 2006
Posts: 530 |
Are they using broadcast messages at the main sight?
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Joined: Sep 2006
Posts: 132
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Joined: Sep 2006
Posts: 132 |
Dunno what are broadcast messages. Dont have much to do with voicemail as it only seems to cause me problems
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Joined: Sep 2005
Posts: 690
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Posts: 690 |
You should log into the voicemial system and look at how many messages are really in the users mailbox. This would be done at the main site. PM me if you need assistance with this.
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Joined: Aug 2007
Posts: 59
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Joined: Aug 2007
Posts: 59 |
In port activity, type in mess. It will show all messages.
Wagner Low Voltage (901)870-6104
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Joined: Sep 2006
Posts: 132
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I went to site today and hooked up to the svmi via serial.
I deleted the mailbox probably not the best thing to do as the card seemed to have crashed. When actually it didn't crash it just got extremely busy deleting all of those 2000 messages.
I have left it and will go back tomorrow and recreate the mailbox if the card is ok.
Ben I would be keen for any more info on the VM problem and the best thing to do as the tech support guy told me to check all the mailboxes and make sure they are not sending notification messages. He also said to change the retention days to say one day if it happens again to clear the messages rather than deleting the mailbox as I did.
Also that system had a MGI failure today where they got no MGI channels available which was the second time in a month requiring a system reboot to restore. Anything suspect` about the above mentioned software versions. That may be causing this MGI problem. The MGI also seems to have a lot of errors in the log.
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