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samsung falcon 18D changes
#429931 08/22/07 07:03 PM
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Is it possible to change the station number on a phone?
When I dial ext. 208 I get a super busy signal and it reads plug out on the display. Why?
I need extension 208 for a new person.

an outcoming call is redirected to the initial recorded office greeting instead of that extension or that extension's mail box.
How do I change this?

she is using a samsung prostar dcs compact.

Do I need to open that?
Sorry, I realize this sounds extremely ignorant but the manual is "who knows where" and there is no one here who knows how to fix this. I have googled for at least 3 hours and frustrated.

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Re: samsung falcon 18D changes
#429932 08/22/07 07:13 PM
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"plug out" means there's no phone plugged in.
You need to connect a phone!

As for voicemail problem, you really need a manual.

Re: samsung falcon 18D changes
#429933 08/22/07 07:14 PM
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Thanks !

I feel like an idiot.
Thanks again.

Re: samsung falcon 18D changes
#429934 08/22/07 08:24 PM
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I have been able to record a voice mail greeting and the mailbox can be checked--I don't know how the messages were there when I have been unable to dial the extension and arrive at the voice mail greeting.

Not sure how many problems I have here.
Any additional info would be helpful.
Thanks.

Re: samsung falcon 18D changes
#429935 08/22/07 08:38 PM
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1.) Yes, it possible to change the station number on the phone, in more than one way.

2.) "PLUG OUT" means nothing is connected, so plug in the phone (although it may need to be cross-connected).

3.) I'm not sure what an "outcoming call" is. If you meant inbound calls not getting to the extension the caller entered, you should get a qualified tech to take a look at your VM/AA settings.

Re: samsung falcon 18D changes
#429936 08/22/07 09:47 PM
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Thanks !
I meant incoming, I was so frazzled when I typed the questions that I made an error.

Re: samsung falcon 18D changes
#429937 08/23/07 04:14 PM
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Voice Mail can recieve a call when a station is not connected. The station/extension number and the mailbox number are the same but they act independant in a lot of ways.


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Re: samsung falcon 18D changes
#429938 08/24/07 08:50 AM
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for the falcon 18d how do i call forward to another outside number? ie. my cell phone?

Re: samsung falcon 18D changes
#429939 08/24/07 03:13 PM
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With the hanset on-hook press transfer then 102. Press 6 and put in the trunk group number, 9 on most systems, and the number you want the calls forwarded to.
Press transfer to save.


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www.firstcoastbiz.com
Re: samsung falcon 18D changes
#429940 08/24/07 04:52 PM
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I tried that but the phone display indicated I was at station 202 and so any chnages I made were for 202. I tried the up down key to get to station 208 but cannot. None of the other phones indicate that the phone is station 208.
The owner has no idea what to do--I'm just the assistant trying to fix the problem for the new agent.
I clearly don't know what I'm doing.
But, thanks for your suggestion.

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