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Joined: Nov 2007
Posts: 31
Member
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Member
Joined: Nov 2007
Posts: 31 |
Greetings,
One of my clients has an iDCS100 and they are complaining about intermittent ghost ring. Thus far I was unable to reproduce the fault.
Configuration:
iDCS Base Cab
2 X 6 CO card
SIO card
The room is quite warm, with no circulation (we are working on that). Any ideas on this will be appreciated.
Life's a ball, just gotta roll with it!
"What do you mean is it plugged in?"
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Joined: Jan 2007
Posts: 197
Member
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Member
Joined: Jan 2007
Posts: 197 |
Try altering CO SUPV (different milliseconds for various countries but experimenting should help) and reduce the NO RING timer to 1 second.
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Joined: Sep 2001
Posts: 2,360 Likes: 9
Moderator-Executone-Isoetec, Samsung
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Moderator-Executone-Isoetec, Samsung
Joined: Sep 2001
Posts: 2,360 Likes: 9 |
What does the display show when the phantom ring occurs?
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Joined: Nov 2007
Posts: 31
Member
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Member
Joined: Nov 2007
Posts: 31 |
Greetings,
According to the SWB operator it shows Call for 500 and then 701 /702 which are the two lines connected to the system.
Life's a ball, just gotta roll with it!
"What do you mean is it plugged in?"
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Joined: Nov 2007
Posts: 31
Member
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Member
Joined: Nov 2007
Posts: 31 |
Problem solved:
The actual problem was that operator took too long to answer the call. They have a call answer option with the telco, that isnt setup.
So when the operator fails to answer the call, it is diverted back to the telco and then terminated.
Thanks for all the help.
Life's a ball, just gotta roll with it!
"What do you mean is it plugged in?"
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