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Joined: Dec 2007
Posts: 16
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Joined: Dec 2007
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I have recently found we have a problem with not being able to dial "0" to access the Operator while in the SVMi, either listening to the intro or during the leaving message section. It seems to get stuck in a loop, "transferring to extension 500, one moment please" (500 = operator group), a bit of MOH, then "if you know the extension...". checked out the EClass blocks and and everything I could think of associated with it and all look OK. An "operator button" on the system works OK. Looking at the SMDR and SVMi, it looks like every time it tries a transfer the call moves to the next VM port.
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Joined: Feb 2008
Posts: 326
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Joined: Feb 2008
Posts: 326 |
Are there any extensions programmed as members for the operator group? What happens when you physically dial 500 from a phone?
~ Marty Sometimes there ARE ghosts in the machine. I use MSN Live, ask me for the addy if you want. Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience http://www.vernontelecom.com
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Joined: Oct 2007
Posts: 157
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Joined: Oct 2007
Posts: 157 |
Do you have 500 as an EXTN in the SVMi subscriber list?, even though it is normally there by default I have seen cases of it being deleted.
Samsung, Ericsson, NEC, Nortel Certified Installer
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Joined: Dec 2007
Posts: 16
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Joined: Dec 2007
Posts: 16 |
No 500 in extension list, won't let me create a new extension for 500, so that looks like where the trouble is. Thanks for the guidence, I'll figure out away around this problem now.
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Joined: Feb 2008
Posts: 326
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Joined: Feb 2008
Posts: 326 |
Yeah thats wierd, I tried to delete 500 from the SVMI4e in the office here and it wouldnt - said it was a 'protected extension'...
~ Marty Sometimes there ARE ghosts in the machine. I use MSN Live, ask me for the addy if you want. Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience http://www.vernontelecom.com
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Joined: Dec 2004
Posts: 4,096
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Joined: Dec 2004
Posts: 4,096 |
Try in system programming to change the operator group to 501 or what ever group you are using. Then change the 0 in the voicemail to go to the new group.
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Joined: Oct 2007
Posts: 157
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Joined: Oct 2007
Posts: 157 |
Originally posted by Paul Tamawood:
No 500 in extension list, won't let me create a new extension for 500, so that looks like where the trouble is. Thanks for the guidence, I'll figure out away around this problem now. No worries, always happy to help an Ozzie out.
Samsung, Ericsson, NEC, Nortel Certified Installer
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