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Joined: Jul 2007
Posts: 17
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OP
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Joined: Jul 2007
Posts: 17 |
Hello All, We have a bit of a weird one here. The issue here is that we are unable to use the Find/Me Follow me when we have overflow/transfer times set to less than 20 secs. The scenario is a help desk... they want 4 phones to ring in the day but straight out to cell phones at night. We created 2 ring groups, one for day and one for night. no problem. At night we set the timers for 0 secs than overflow to vm and onto to Find me. It will not work unless we set the timers to 20 seconds. We have tried to send it to a virtual extension as well but no luck... any ideas?
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Joined: Jun 2008
Posts: 22
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Joined: Jun 2008
Posts: 22 |
Try checking the station timers. Mainly: No Answer Fwd and EXT foward Delay
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Joined: Jun 2008
Posts: 15
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Joined: Jun 2008
Posts: 15 |
point the calls to a virtual ext that cfw all to its mbx, in the mbx set your follow me to your cell, the call hits the mbx and then follow me is invoked
switchdoctor
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