sundance-communications.com/forum Forums TDM Business Telephone Systems Samsung Telephones & Systems Problem with VT to mailboxes

Customer has OS500 with SVMi8e, once in a while when receptionist does a direct to vmail box transfer (VT529) caller ends up at "enter password" prompt instead of mailbox greeting. Was able to view on call activity screen and shows the # before the mailbox number. Anyone seen this before?

I've had the same problem before... it turned out the receptionist had long fingernails and was hitting the # key accidently.

Thanks CIT, I'm thinking you may be correct.

Yes I have seen this before. You will also see 0,1, and 2 being inserted as well. I reported the issue to Samsung Tech Support. They are trying to log as many sites as they can so that the product team will take it as more than user error. I would call them and add your site to the list. The trouble is they know the problem is out there but they can not duplicate it.

We’ve seen this as well its something in the system and its always been the # for us. Its seems to happen allot more on release 1 500's. But there is a way to put a line entry in the menu that handles the VT transfers that will strip the # away and ignore it. Not really a fix but a work around it does make the problem disappear for the customer anyway.