sundance-communications.com/forum Forums TDM Business Telephone Systems Samsung Telephones & Systems VT Key Fail repeatedly

7100, 4.22, defaulted and programmed with just an iDCS set.
Problem is one user (X204) answers most incoming calls, and uses the VT key to transfer callers to a users mailbox often, but after a few days, the VT key stops working. Its programmed as a VT519 key, but what happens is the caller is transfered to the users phone which rings instead of going directly to the mailbox.
If i use the port reset function - and reset X204 back to 'default database' and then manually re-program her keys - it starts working again for a week or 2 maybe, then fails again. Has anyone else experienced this?

Wow...

What version of 4.22 are you using? The latest is v4.22c.

What version of IT are you using? The latest v1.30a.

Are you programming the VT key using IT or through the keyset. I'm guessing you are using IT to program. If so, try using the keyset to reprogram her phone. IT still has a few bugs and it wouldn't surprise me if that's what is causing your problems.

5 weeks ago, I had defaulted the system completely on 4.22 (no letter) and reprogrammed entirely with an iDCS set. (I also believe that OIC sometimes can cause issues at times)
The system ran clean for a couple weeks, then the VT key failed again for no reason (no power bumps or other obvious wierdness).
My IT was indeed an older version, 1.22 - I had downloaded the 1.30a but neglected to install it.

If it happens again, (the vt key fail) I will program up a voip set and log in - using that IP set to program, and reset her port back to default and see if that helps. What is wierd is that no other set on the system has problems.

I would suggest upgrading to v4.22c as it is the latest official North American release.

There are problems with v4.22b/c, a few problems actually, we have just gone to v4.30d as a fix but yet another problem has occured, this time its with the RP keys not sticking.

Vernon I would not waste too much time on yet another manual reprogramme until a fixed version appears, explain to the customer that Samsung Tech Support are working on another software release, we have been told they are aware of issues and a release will be out shortly.

Hey NZ we just upgraded our 7400 to 4.30d as well and noticed the same RP key issue. What we found is that when you press any other RP key after a moment the key for RP 1 will light but after further review it is actually in the mode that was set it just lighting the RP 1 key. Do you see it the same way? We've also found that you can use the RTO key and lock the light to the mode.

Your problem sounds very similar but what we have found is when 2 or more RP keys are programmed and a change of selection is made i.e. RP 2 key is pressed, after a short time the red LED will revert back to RP 1 and the system mode will have changed.

Temp Fix:
Under MMC507 or IT Tool 4.3.1 enter start time of 0:0 and end time of 23:59 to RP 1 to correct this problem.

If you are programming automatic scheduling on your system you will of course not experience the above problem due to this field being populated.

At this stage we have only gone to v4.30d on the 7100 & 7030 but it would seem as though the fault is common across the 7000 series with this version.