sundance-communications.com/forum Forums TDM Business Telephone Systems Samsung Telephones & Systems Group forwarding

Can you forward a group (lets say 501) to another group (lets say 500) if nobody in group 501 answers? so, call sequence, DID number into 501, call forward no answer to 500, then, call forward no answer out of 500 back to group 501 mailbox? hope that makes sense.

Not exactly, if I understand you correctly. Under your scenereo the call that was forwarded from 501 to 500 would forward to group 500's mailbox, if the overflow for 500 is to voice mail. But what you could do is create a new group, say 511, that has the same members as 500, overflow to voice mail and set up the forward station block to send calls from 511 to mailbox 501.

So it would look something like... group 501 next port 511, group 511 next port to voice mail, forward station in voice mail to mailbox 501.

I'm assuming an SVMi voice mail system.

Great, thanks for the reply. I think that will work well.