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Joined: Sep 2007
Posts: 1,173
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Joined: Sep 2007
Posts: 1,173 |
One of our techs was doing a 7400 v4.14k to v4.30i upgrade and took the step to upload the LP40 - didn't wait the apparent 30+ minutes it takes to complete (NOT in upgrade instructions) - did an 811 reset.
Toasted the LP40 firmware. No we have an entire 7400 down. Good times! Our supply house does not stock the LP40 anywhere nationally.
Just FYI, wait 30-40 minutes apparently.
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Joined: Jun 2001
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RIP Admin-Founder
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RIP Admin-Founder
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Joined: Sep 2001
Posts: 2,360 Likes: 9
Moderator-Executone-Isoetec, Samsung
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Moderator-Executone-Isoetec, Samsung
Joined: Sep 2001
Posts: 2,360 Likes: 9 |
When you say "not in the upgrade instructions" I think you are mistaken. It says in the instructions that after the LP40 firware is uploaded "the system will reboot" not for you to reset it.
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Joined: Sep 2007
Posts: 1,173
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Joined: Sep 2007
Posts: 1,173 |
The tech claims on the 7200 it never reboots, don't know if that is a fact or not ...
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Joined: Sep 2007
Posts: 1,173
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Joined: Sep 2007
Posts: 1,173 |
Anyone want to hire this guy? Min wage? LOL
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Joined: Oct 2007
Posts: 157
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Joined: Oct 2007
Posts: 157 |
Oh nice, when things go wrong blame the Tech, and I bet he was doing it outside business hours, giving up his and maybe his families time, real nice. LOL
Samsung, Ericsson, NEC, Nortel Certified Installer
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Joined: Jul 2003
Posts: 6,768
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Joined: Jul 2003
Posts: 6,768 |
There is always the potential for making a mistake in the upgrade process, anyone of us can screw-up. This is why we ALWAYS bring another ALREADY upgraded processor or firmware with us as a back-up. NO EXCEPTIONS!
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Joined: Sep 2007
Posts: 1,173
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Joined: Sep 2007
Posts: 1,173 |
Marc - thanks for your help with his screw up.
As for the tech, we are good friends. It is company policy here to harass based on mistakes made on service calls. His name on his ITP home phone has already been changed to 'CRASH.' Called him at 6am to ask if he fixed it yet. His ringtone has been changed to the Keyboard Cat (Fail). Told him the card cost 10x more than it does, etc.
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Joined: Jun 2005
Posts: 574
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Joined: Jun 2005
Posts: 574 |
What a way to learn the hard way at that i am sure every one has made at lest one mistake mine was forgetting to [put the battery switch on. lucky i had done a back up .as it had taken me nearly all day to do programing
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Joined: May 2007
Posts: 1,218
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Joined: May 2007
Posts: 1,218 |
Glad to have helped...
I enjoy trying to fix problems like this because I always learn something at the same time.
I am also going to get good at fixing LP cards because I corrupted our card trying to duplicate Jerry's problem! Oh well, it's just more practice!
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