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I do get my share of complaints from customers re: recording greetings but different greeting plays and overall user difficulty (even with user guide) Just got a call from customer with about 50 employees. Boss decides he wants every employee to update their mailbox greeting every day. Mass confusion abound. Some users have been pressing 7 to edit thier greeting, others press 1 to record primary no answer greeting. My question is, is there a way to make a mailbox have a simple one greeting selection (you know, like the good old cadence).

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Yes. Go into the mailbox block for each user and change Mailbox greeting allowed to no for each user. They will then just have one greeting to record.

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Thanks CIT, I do recall doing this before. I think this does take away some other options though. Maybe the call director?

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I had same problem once with about 50 users then complained about not being able to use aa as only 8 voicemail ports everyone trying to use voicemail at once such is life

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Can't you do a "default basic" command and it only allows a mailbox greeting or something like that. I would have to look in the manual to know exactly though.


Bobby Mreen
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Quote
Originally posted by bmreen:
Can't you do a "default basic" command and it only allows a mailbox greeting or something like that. I would have to look in the manual to know exactly though.
No... this would only do a basic default of the system, plus the users would still have access to several greetings. Disabling the Mailbox Greeting has no negative effect on what the system can do.

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CIT, I went to the extension block and and in the call director screen I changed from "Basic" to "No Greeting" and this gave the user one greeting also.

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I'll ask a friend who is a lot more knowledgeable than me about the SVMi what he recommends. I think setting the extension block to No Greeting might have a negative consequence when using follow-me and another feature.


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