I have a Samsung DCS that is giving me some problems I can't quite put my finger on. But I think I have narrowed most of the issues down to incoming cell calls. I have all CO lines programmed to go to group 501, which is my VM. From there, I have a standard greeting msg in which callers are allowed to enter the ent# of the person they are calling. IF they do not enter an extension, the second msg starts, which is the single digit menu. Problem is, if a cell caller calls, and they dial say ext# 219, they go right to the second tier of the single digit menu, i.e. 2, 1, then to another call group I have set up for a set number of extensions.
Could cell CID be causing the problem? Odd thing is, MOST of the time it's verizon and alltel callers that have most of the trouble. AT&T and sprint seem to work fine most almost all of the time.
I'm tiring of telling everybody they are listening to the message too long, and I don't think they really are.
Any ideas or pointers would be appreciated.
Thanks in advance.
