sundance-communications.com/forum Forums TDM Business Telephone Systems Samsung Telephones & Systems Help! 7100 going crazy

I have seen the latest software help out with stability. Seems to be a good release. The one's I have put out have been reliable.

Avidcomm: Purchased through an authorized Samsung dealer...

Complain to microsoft about software faults. They'll just tell you to by the latest upgrade. Oh Okay thanks...

No help from OZ I guess.
The fact is I upgraded both of my systems and as many customers as I could to make sure we are current and more supported. It makes a difference in the mid to long term.
I also understand the sentiment about a product being supported without the need to upgrade but I think this would be handled by the Installing company unless this was installed by the end user.

If I was the tech on site trying to identify the problem. I would eliminate any corruption/software problem by upgrading to 4.30i and hand keying in all system programing. It being a 7100 it cant be too time consuming, but I do realize it is not always the case. Its at least a good place to start. I would not replace the processor just yet. Im with Marc in the fact that I have seen MP10's do weird stuff, but we have a ton of them in and running flawlessly.

A software upgrade and default may do the trick. I know thats not what alot of folks want to hear but its a good place to start. If that does'nt fix the problem then maybe start flirting with the idea of a new processor.

-Ross

Geoff,

I am not sure if you are trying to be funny or not. There is BIG difference between Microsoft and Samsung. No manufacture produces any system without "bugs" in the software. When Samsung finds a bug in their software, they fix the bug and send out an update.

For the OP, the installing dealer should be involved and they should send out a tech to resolve the problem... it's that simple. As mentioned above, if you upgrade the software and default the DB all your problems might go away! :thumb:

CIT, I agree the customer should be taken care of with a software upgrade on the MP10 even if it means a return visit. With that said the mark up on the equipment is slim these days with the internet competition and all. Gone are the days when we could make a good buck on a phone system and be happy to throw in a couple of service calls at no charge.