atcomsystems.ca/forum Forums TDM Business Telephone Systems Samsung Telephones & Systems Forward no answer

Thank you I will try this in the morning.
Mark

Thank You breen, I set it up this morning and it works fine, I did notice a slight pause/dial tone. Is there a way to make this quiet, I expect my customer will eventually bring this up.
Mark

You must be using analog trunks? What is Mobex? I'm not aware of a way to remove the short dial tone burst when forwarding over analog trunks. I'd use the voicemail to forward the call, and you can turn off the supervision.

Hi Guys

I am also trying to stop the burst of tone on external call fowarding.

Setup: 7100 Ext setup for no answer FWD to external. Caller dials ext thru auto att or during day is transfered. Caller hears beep ( Music on hold is turned , port 371 on but still beep) then the short burst of dialtone then ringback of remote cell phone. Customer does NOT want caller to hear burst of dial tone. Yes they are using copper analog trunks.

The only way to get around the dial tone is to run the call through the voicemail. In voicemail, set the supervision level to partial.

There are many ways to accomplish this through the voicemail without the call coming back to the system if unanswered. If the customer doesn't want to use Follow Me, send the call to a virtual extension then send that extension to a dial block in voicemail.

Also... call supervision has nothing to do with the customer having to push a key to accept the call. Call supervision in the voicemail just tells the system how to monitor the progress of the call.

You can also stop the "burst" of dial tone by using LCR instead of the default 9 trunk group.

Edit: This applies to the 7000's only

Could someone delete my above post.. I cannot duplicate the workaround on the bench, i need to travel to a site to download and remember what i did. i do know it was LCR that fixed it though.

No need to delete. Your second post clears things up and maybe someone else will know what the work around is using LCR.

If you are NOT using LCR
Increase the "Connect Delay" timer in trunk data or in trunk timers from KMMC to around 1900ms. You will need to tweek depending on the Carrier... too long and you'll hear a quick "beep", max time is 2500ms.
If you ARE using LCR
KMMC Adjust the TSW CONN DELAY to around 02 seconds.
PCMMC its called T-Switch Connect Delay Time

I've had this running for several customers who constantly complain about the dial tone without any other issues with that time arising.

Works with all iDCS and above just finished testing on bench

There's an alternative method that gets around modifying any timers (I try to avoid that at all costs).

You'll need to put the desired number in the Alternate Number field in the extension block on the extension that you want to forward - and change the supervision level to None.

Next you'll need to create a new Station Block that contains all the anticipated numbers as well as your system standard exit prefix and the suffix for unsupervised transfers.

Should work with all 7000 series - tested on 7100 with no problem.