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Joined: Feb 2008
Posts: 326
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Joined: Feb 2008
Posts: 326 |
Brand new install, 7200 single cab, MP20, PRI, SVMI20e 4 port, no VOIP, 4.30i.
Switch runs clean for between 2 days and 2 weeks, then with no warning (or errors in ksu or vmail logs)the voicemail ports have no audio. Voicemail answers, responds to key presses on screen while logged in monitoring with terminal, but there is zero audio.
Reboot does not help. Switching 'auto setup' to yes does not help.
Uploading database (that was rebuilt and saved last week) does not help.
Defaulting ksu database and rebuilding from scratch brings audio back. Have not re-defaulted voicemail yet since rebuilding ksu database brings audio back. Calling individual voicemail ports = no audio on any port.
Any ideas on what I should try next? Customer is not very happy at this point...
~ Marty Sometimes there ARE ghosts in the machine. I use MSN Live, ask me for the addy if you want. Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience http://www.vernontelecom.com
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Joined: Feb 2008
Posts: 326
Member
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Member
Joined: Feb 2008
Posts: 326 |
Update - Samsung Tech Support asked me to check what the EPLD software version is in 8xx - this ksu is V04. They are shipping a new MP20 card today.
~ Marty Sometimes there ARE ghosts in the machine. I use MSN Live, ask me for the addy if you want. Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience http://www.vernontelecom.com
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Joined: Nov 2009
Posts: 602
Samsung Moderator
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Samsung Moderator
Joined: Nov 2009
Posts: 602 |
we went though this with a 20e on a 7200 and ended up replacing everything including the cabinet before it was fixed. Like you said it would be fine for a few days and then stop and all messages and greetings were garbled.
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Joined: Feb 2005
Posts: 137
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Joined: Feb 2005
Posts: 137 |
Dido just swapped out the processor.
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Joined: Feb 2008
Posts: 326
Member
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Member
Joined: Feb 2008
Posts: 326 |
Genesis, did you keep a record of the sequence of what was replaced? Was the cabinet the last thing to be swapped?
~ Marty Sometimes there ARE ghosts in the machine. I use MSN Live, ask me for the addy if you want. Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience http://www.vernontelecom.com
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Joined: Nov 2009
Posts: 602
Samsung Moderator
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Samsung Moderator
Joined: Nov 2009
Posts: 602 |
yes..
first HD of v/m, then RCM (diff prob), then both MCP and entire voicemail at same time then cab.
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Joined: Dec 2001
Posts: 232
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Member
Joined: Dec 2001
Posts: 232 |
I was thinking Cabinet power supply when I first saw this. On an old Executone if you loose 48v on a Single line station it will ring and you can answer but no audio.
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Joined: Nov 2002
Posts: 343
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Member
Joined: Nov 2002
Posts: 343 |
Known issue. MCP needs to be EPLD Version 5. This will take care of it. We went through Svmi, Dli and cabinet.
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