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SVMI-16E Direct Trunk Menu #436073 01/26/10 01:44 PM
Joined: Jun 2009
Posts: 3
fritz the phone man Offline OP
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Instead of entering each trunk individually in the Direct Trunk Menu, can a range be entered? IE;
701,733 goto ABCmenu, instead of,
701 goto ABCmenu
702 goto ABCmenu, etc.
If a range can not be entered, can the number of pages in the Direct trunk Menu be added to? I have a 3 cabinet IDCS 500 with 76 copper trunks, that go to several different groups, at different times, and I am running out of space in the Direct Trunk Menu.
thanks in advance

Samsung Telephones and Equipment
Re: SVMI-16E Direct Trunk Menu #436074 01/26/10 01:53 PM
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mcrackin Offline
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Instead of going directly to voice mail go to a virtual extension and then call forward all to voice mail. Then use direct trunk and direct extension. That way you only have to use the virtual extension and then go to ABC menu.

Re: SVMI-16E Direct Trunk Menu #436075 01/26/10 02:01 PM
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fritz the phone man Offline OP
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Excellent! I should have thought of that.
thank you

Re: SVMI-16E Direct Trunk Menu #436076 01/26/10 02:06 PM
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MarcHaycook Offline
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Similar to what was posted by mcrackin, here's another option.

This is an example... if trunks 701 through 710 go to business ABC, send them to Group 510 with an overflow time of 1 and any virtual extension as the only member.

Then go into voicemail and go to the Forward Station & Forward Trunk menus and enter 510 goto Menu ABC.

Calls come in on those trunks, ring group 510 for one second and then forward to voicemail. In voicemail the system sees they are coming from group 510 and the voicemail plays the appropriate menu.

Re: SVMI-16E Direct Trunk Menu #436077 01/26/10 05:31 PM
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bmreen Offline
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Here's another option if you use the "?" as an wild card on the page you can kill 10 birds with 1 stone. Meaning 70? goto mnu ABC company.if the trunks were not split in even 10s an idividual rule would override the "?". Other than that you always have the option of using an PTR file. I hope this wasnt to much info in the open forum.


Bobby Mreen
Communications Technician

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