Business Phone Systems

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Joined: May 2005
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twarner Offline OP
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Hello,

I am new the Samsung 7400. I have a user that wants to be able to pickup held calls on another station I told them to use 12 + the extension number but that only works for external calls. I then set up a park for them but that also only works externally. Any way of picking up internal/intercom calls?

Thanks in advance for any help!

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What is the situation? Are they using overhead paging to tell users to pick up calls and want complete consistency? If so, have intercom users page "Dr. Pepper please call me at 2211". Pickup only works on external calls...


~ Marty

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Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience

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twarner Offline OP
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Actually (Dont laugh to hard) its one user in anthers office and they have to walk down the hall. I told them for internal calls they can just call them back hopefully that will fly. I was just wondering if there was something I missed. Thanks!

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In the manuals it states that intercom (internal) calls are placed in "exclusive" hold at a station by default.

just FYI, I'll need to do a bit of research to find where it can be changed.

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Turn on STN HOLD PICK it allows you to pick up an held intercom call on another station with the 12+ext.


Bobby Mreen
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twarner Offline OP
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Perfect, Thanks!


Moderated by  nameless, pvj 

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