sundance-communications.com/forum Forums TDM Business Telephone Systems Samsung Telephones & Systems DCS-816, programming the DSS keys for FWD External

I don't really want to set something up with our phone co. (BT!) as it will be an additional expense whereas tweaking our system should be free...

I know what I'm looking for can be done on the 816 as I've been quoted £100 for an engineers visit. Maybe I should pay them the money and have it done quickly but I begrudge paying that amount of money for a few minutes button pressing

I forgot to mention, we have a block of 20 DDI's and I think each one would need to be set up on a divert if we used BT.

So, any suggestions on how I could set up call diversion to two different external numbers?

Thanks in advance...

pm sent

Thanks for the PM Scott, I found the MMC number and managed to program a button with a FWD5 to an external number.

However, the diversion only works when somebody rings my phone and not the entire range of DDI's.

The other phone with the Night service on works perfectly but I don't know how it has been set up

The newer systems allow 6 ring plans but the 816 only has day and night. The work around would be to set the day service to 1 extension and control forwarding in day from that station.

you dont have 6 ring plans on a 816 only day and night

So only the one phone would ring in 'Day' mode?

Apologies for all the questions but I'm one of those that needs everything explaining in detail

"security"

When someone calls the office system, do they have one main phone number?

Does that main phone number ring to a GROUP or just to a single station?

Sam

Hi Sam,
Calls coming in to the office system go to a group and all 4 phones ring at the same time.

Thanks...

Have you got a spare phone in office you can put as day ringing and anyone can just do pick up know not so good if sperate offices .then you can have call/forward on two diffent phones