web statisticsweb stats Business Phone Systems Tech Talk Forum - VOIP & Cloud Phone Help

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
#43754 06/03/11 04:48 AM
Joined: Jun 2011
Posts: 17
CeeMa Offline OP
Member
OP Offline
Member
Joined: Jun 2011
Posts: 17
Unrelated- I have a service call on a Comdial Impact system. Comdial is a new animal to me but any work available in these parts is few and far between. Line 1 can dial out, but when a call comes in if answered on Line 1- line goes to a busy signal. Thanks to all that can help.

Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

#43755 06/03/11 10:05 AM
Joined: Mar 2001
Posts: 3,268
Moderator-Allworx, Nisuko-Tie, Vodavi
Offline
Moderator-Allworx, Nisuko-Tie, Vodavi
Joined: Mar 2001
Posts: 3,268
Put line 1 into CO port 2 and see if problem follows it. If it does, then it's a problem with you provider, if it does not follow---then there's a problem with the port.

Not knowing what kind of a system you have, you may be working with Ports that handle two lines. What kind of a system do you have??

#43756 06/03/11 10:51 AM
Joined: Jun 2011
Posts: 17
CeeMa Offline OP
Member
OP Offline
Member
Joined: Jun 2011
Posts: 17
Sorry I will try to be more specific in the future- the system is DX-80. I think each port has 2 CO lines. Sounds like ports on the DX-80 are not surge protected, If port one with two CO's goes kaput and originally port 1 mapped with Lines 1,2 will port 2 then "rollover?" to Lines 2,3.

#43757 06/03/11 11:20 AM
Joined: Mar 2001
Posts: 3,268
Moderator-Allworx, Nisuko-Tie, Vodavi
Offline
Moderator-Allworx, Nisuko-Tie, Vodavi
Joined: Mar 2001
Posts: 3,268
If you are going to work on older DX-80 systems, you owe it to your customer to purchase a manual and possibly a small DX-80 & two phones to practice on. The DX-80 comes set up for 4 line. Each CO port on the CO card supports a line.

"Rollover" ---as the old telephone gag goes are what dogs do.

What your dial-tone provider does is to program the lines to hunt---usually 1 to 2 to 3 to 4 etc. The DX-80 has nothing to do with that. welcome You seem to be somewhat confused in the terminology and the technical aspects of this system. You may need some phone support from one of the moderators in this forum.

Just curious---Where did you get the idea that this was an Impact system or that you were working with Impact phones??

#43758 06/06/11 08:50 AM
Joined: Jun 2011
Posts: 17
CeeMa Offline OP
Member
OP Offline
Member
Joined: Jun 2011
Posts: 17
The Phones have Comdial IMPACT on each of them. When the line is pushed no activity is present, and when someone calls in on that line the next line in the hunt group rings. No dial tone, and cannot receive calls. I let the customer know that a bad port was the possiblity and I noticed that 4 free ports were not in use, but J10,J11,J12,J13 all are being used. Is it possible to program a free port for the line that is bad.

#43759 06/06/11 08:54 AM
Joined: Dec 2005
Posts: 818
Member
Offline
Member
Joined: Dec 2005
Posts: 818
If they say Impact on them then you do not have a DX-80 there, but rather one of several Comdial systems including DSU, DSUII, DXP, FXT/S, FXII....likely a DSU or DSUII though...


Steve

#43760 06/06/11 09:30 AM
Joined: Jun 2011
Posts: 17
CeeMa Offline OP
Member
OP Offline
Member
Joined: Jun 2011
Posts: 17
I got my systems mixed up, thought I would keep the same threads going instead starting a new topic. This problem has a grey Comdial system box about 2ft long and 1 ft wide, 4 ports on bottom right 4 on top. 4 on top right are not being used. My question was Is it possible to copy port characteristics so the free ports will use Line 1,2 in the same Hunt group. Line 2 has no dial tone.

#43761 06/06/11 11:00 AM
Joined: Aug 2004
Posts: 9,155
Likes: 16
Admin
*****
Offline
Admin
*****
Joined: Aug 2004
Posts: 9,155
Likes: 16
That's a DSU II 408. Yes you can reprogram the line ports.


[Linked Image]
#43762 06/08/11 10:52 AM
Joined: May 2005
Posts: 951
Member
Offline
Member
Joined: May 2005
Posts: 951
On the Comdial DSUII line 1 goes bad all the time. I bet it is a bad line port.

Jim Hoey
SST Communications
597 West Montauk Highway
Long Island, New York

631 956 0100


Jim Hoey

SST Communications
597 West Montauk Highway
Lindenhurst, New York 11757

631 956-0100

www.sstcom.com

Business telephone systems on Long Island and New York City like Comdial, Vertical, Avaya, Panasonic

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,262
Posts638,695
Members49,757
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
211,098 Shoretel
187,707 CTX100 install
186,794 1a2 system
Newest Members
BPopilek, Rich F, LewisR, TDKs79, Buttinset
49,757 Registered Users
Top Posters(30 Days)
dexman 18
Toner 14
TDKs79 8
Who's Online Now
4 members (Toner, Curlycord, Professor Shadow, dans), 96 guests, and 250 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5