sundance-communications.com/forum Forums TDM Business Telephone Systems Samsung Telephones & Systems SVMi message Notification

A service company offers 24/7 coverage. I set them up years ago with an option in the after hours greeting with a "press 5 for emergency service," which goes to a mailbox, that forwards to a list that includes the essential personnel that require notification. The list has five mailboxes associated to it. After a message is placed, it goes out to the cell phones of these guys. It has worked flawlessly for several years.
:confused: The problem is that as they have grown, they get several after hours less crucial voicemails that notify them each time. I cannot turn off their notification, as they do get a few emergencies.
Is there a way to differentiate between a message forwarded from the Emergency mailbox, from one that is just a normal message? Is there a way to automatically prioritize the messages from the emergency mailbox to urgent, so that I can set the notification to "urgent only?" -OR- Is there a way to set multiple cell phone numbers to call directly from the emergency mailbox?

The easiest way may be to set up 2 seperate mailboxes. "press 1 for non emergency service and press 2 for emergencies that require an immediate call back".

OK, so on that line of thinking, I could set up a second mailbox for each of the four "essential" personnel, that would forward the emergency message to their cell.

So a call would go - Auto attendant - press 5 for emergency - goes to mb 3501 - cusomer leaves message - forwards to list - goes to the four virtual mailboxes set up (3502, 3503, 3504, 3505) - each of which dials to cell. Turn off the cell phone notification on their regular MB.

Or a customer gets AA, dials extention, goes to VM and stays there dormant till Monday morning.
Set up 3502-3505 with standard PW.
When the client calls into their personal VM to check messages, that procedure will be the same.

Perfect - thank you!