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Joined: Jun 2011
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Hello All,
I have a DSU II comdail system and Impact Phones. One of my extensions is giving me grief. Here is the problem.
When the Receptionist (Ext # 10) Transfers an incoming call the the extension (#50) and the extension does not answer (or is on DND) the call gets returned back to the Receptionist. It is supposed to go to the persons VM box. I have double checked the the VM box is operational and receptionist can transfer directly to VM box.
Thanks
Gary
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Joined: Mar 2010
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Check the call fowarding no answer setting for that extension.
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Joined: Jun 2011
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PhoneGuyNE
Ok here goes. I am trying to do exactly that using the following process (found in manual for DSU)
INTERCOM XXXXXXXXX
DIAL 53
DIAL 21
DIAL 0-9 (rings before forwarding)
DIAL Number of VM port.
but what Happens is the following
I Dial INTERCOM XXXXXXXXXX Then I Dial "53" then I dial "21" Then the call drops...(like the programing is complete) and the Phone set is then set to CALL FWD to Extension # "32".
It is like it ignores the "1" in 21 and thinks "5" in "53" is the programming code.
HELP!
Gary
Post editted...board rules against login passwords for security reasons.
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Joined: Dec 2008
Posts: 87
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Tosevite,
I just tried the program out here on my DSU.
From Intercom 10 or 12 Only.
It works just fine per your program steps described.
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Joined: Mar 2010
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Just PaulaOTI send it needs to be done from the proramming stations 10 or 12
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Joined: Jun 2011
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OK thanks for the Quick reply.
So I go to the "12" station and Attempt this again.
How do I select which station I want to assign the RNA call fwd to? The Manual says.
INTERCOM XXXXXXXX
1. DIAL 53
2. DIAL 21
3. DIAL 0-9 (rings before forwarding)
4. Select Station Ports (LED On= Feature Assigned)
-- Station 10-57: Dial 10-57
5. Dial * for additional station ring assignments
--or--
Dial ** for next Station feature
--or --
Dial *** for configuration mode
where I am lost is when I am at step 3 & 4, I see the text on the LCD saying "Ring = 4"( I entered 4)
but then I try and enter the station ID (50) and nothing happens.
Gary
Post editted...board rules against login passwords for security reasons.
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Joined: Dec 2008
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Intercom Linking
Dial 53
Dial 18
Dial The extension number you want forwarded to Voicemail
Dial The Extension number of the 1st Voicemail Port
Dial *
Dial **
HAngup
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Joined: Jun 2011
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PaulatOTI
Ok I will try this, Is this for the "ring No Answer" Forward?
Silly question? what happen to my earlier Posts some of the text is now XXXXXXX ? does the board think it was a cuss word?
EDIT: Oh Now I see..... I wasnt aware the the * numbers were passwords, I thought it was a Command. SORRY!
Gary
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