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Joined: Oct 2010
Posts: 182
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OP
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Joined: Oct 2010
Posts: 182 |
I have a OS7070 PBX with 7 DS5007S phones. The first incoming calls to this 7 extensions can be attended, but the second calls can't be attended. Just 1 call can be attended at the same time. The phones have been configured with CALL 1 and CALL 2 in the buttons 1 and 2, but only work the 1st button. Why can it be? DB ATTACHED HERE Help please!
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Joined: Mar 2001
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Your file must not be something I can open on a mac.
If you get one intercom call on call one and put it on hold you should be able to get another intercom call on call two and put it on hold.
You have tried this and it does not work?
THE Bracha, old blond specialist in Rube Goldberg solutions.
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Joined: Oct 2010
Posts: 182
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Joined: Oct 2010
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Is a compressed RAR file, you can use RAR Expander to open it on Mac: https://rarexpander.sourceforge.net/Downloads.html I can test it in the monday. Then I'll upgrade with results.
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Joined: Oct 2010
Posts: 182
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Joined: Oct 2010
Posts: 182 |
I've tested it remotelly with a guy on the site!
With the call on hold the problem persist. Just 1 call can be attended at the same time. Only the LED of button 1 turn on, and the calls comes in only via CALL 1 on the phones.
Is the first time that i have this issue, in each others PBX this works fine.
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Joined: Oct 2002
Posts: 597
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Are you sure the buttons are programmed correctly as call keys?
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Joined: Jun 2006
Posts: 2,985 Likes: 4
Moderator-Samsung
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Moderator-Samsung
Joined: Jun 2006
Posts: 2,985 Likes: 4 |
whats the password to open the DB?
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Joined: Oct 2010
Posts: 182
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OP
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Joined: Oct 2010
Posts: 182 |
The DB doesn't have password, leave the field in blank.
deepbx helped me with this via PM, he said to me that I wasn't configured the Auto Camp option as ON, I've changed it to ON, but I can test it in the monday.
I guess that the problem is solved, I'll update in the monday with the results.
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Joined: Oct 2010
Posts: 182
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The problem persist, I can´t receive more than 1 call at the same time.
I need to receive the first call in CALL 1 button, and the next call in the CALL 2 button.
If I get one intercom call on CALL 1 and put it on hold I should be able to get another intercom call on CALL 2 and put it on hold. But it doesn't work.
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Joined: Nov 2007
Posts: 492
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Is the extension in a station group?
Example: I had a station group set up with five members in sequential order. The first member is the receptionist and she wants to be able to get a second call notification on her call 2 button so she can have a chance to answer a second call also. The only way to do this is to create a station group with only her in it. Then overflow that group to another group with the rest of the extensions in it.
With Camp On active and the station groups set up this way. She now gets a second call notification. I know, strange arrangement for seemingly a simple request. I would have thought simply having a second call button would have told the system that she can except more then one call.
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Joined: Jun 2006
Posts: 2,985 Likes: 4
Moderator-Samsung
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Moderator-Samsung
Joined: Jun 2006
Posts: 2,985 Likes: 4 |
You havn't turned "off hook ring" off in cos?
does the station have a busy forward?
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