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Joined: Apr 2007
Posts: 48
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Joined: Apr 2007
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the customer has a 7200 which was on 4.30I they are complaining for a while now that they are not getting notifacation when sombody leaves a message (mostly from outside callers after ringing a ddi) the lamp is not lighting and if they dial into voicemail it might tell them they have a message or a couple of them etc. which could have been left the previous day,,now this doesnt happen all the time and when i have tested it it has been working but it does seem to be happening on and off on random extensions ....I have downgraded it to 4.30d a couple of days ago but they tell me its still happening ?? any ideas ??
emeraldpaddy
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Joined: Apr 2008
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Try checking the time and date on system and vm.
Bobby Mreen Communications Technician
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Joined: Apr 2007
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thanks did that and they are both the same
emeraldpaddy
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Joined: Jun 2006
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Moderator-Samsung
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I have had this issue a couple of times.
Look at the MWI settings (page 2 or 3) in the Mailbox block.
Sometimes they don't get (re)set correctly. They are sometimes set to N when it should be Y.
Also check to make sure its got the correct extension number in the MWI field.
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Joined: Apr 2008
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Also make sure the mailbox block is paired with the extension block. I have seen where both blocks are there but not paired with each other.
Bobby Mreen Communications Technician
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